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KB3038314 which was recently deployed by Windows update refuses to install. This is a 64 bit Win 7 Pro machine running IE 11. I've tried both the Windows Update web install method and downloading the update separately and both methods fail. The update is part of MS15-032 released on April 14 (Patch Tuesday). Has anyone else experienced this issue and found a solution? After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error. I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling. Any advice would be much appreciated. Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
One thing that I'll add that I don't see anyone else noting is that the update fails during the download at 11% - all the time, for me.
I'm trying to install it on a system that has a fresh install of Windows 7 Home Premium 64bit. No other software has been installed at this point. Right now I'm doing an in place upgrade to see if that helps, otherwise, I'm stuck trying some of the things that people have suggested earlier on in this thread.
i same have this problem. My previous browser version 8. I'm install Internet Explorer 11 and i restart OS. Next i click Windows Update. In the list available update for IE11, i click update and i have error with code 80092004 ((
Sorry, i'm bad know english
Hiding the update did nothing for me other than to show no updates were needed. Nothing new popped up.
Thanks,
This worked for me, I hid the cumulative security update that kept giving me the fail error message and when I checked for updates again, I got 2 cumulative updates with different KB numbers. I installed the one with the KB number that I hadn't installed before and it went thru. I'm assuming that I don't have to install the other one, they both state they are cumulative security updates, the only thing different is the KB numbers. I hid this one again and did a check updates again and nothing came up.
"However, when I download the update manually and run it, it reports that the update is not applicable to this machine!
Would be nice to have some clarification."
If you download the update manually be sure you are getting the correct version (i,.e. the 64 bit version) otherwise you will get the "not applicable to this machine" error. However, it won't matter because the correct one does not work either.
