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KB3038314 which was recently deployed by Windows update refuses to install. This is a 64 bit Win 7 Pro machine running IE 11. I've tried both the Windows Update web install method and downloading the update separately and both methods fail. The update is part of MS15-032 released on April 14 (Patch Tuesday). Has anyone else experienced this issue and found a solution? After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error. I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling. Any advice would be much appreciated. Thanks!
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The KB3038314 was the one that was always failing, the new cumulative update that showed & worked was KB2976627, that is for Windows 7 , IE 11. Try that one, maybe that one will work. Also make sure everything is updated like Java, Adobe etc.. and you have all the latest important Microsoft updates in, someone on another forum told me to do that before installing the cumulative update again, so maybe that helped too.
Here are my tests :
- uninstalled IE11
- installed KB3038314 for IE8 : OK
- installed IE11
- tried to install KB3038314 for IE via WU (download failed at 11%)
Notice : KB3038314 for IE8 disappeared !
- tried to install manuelly KB3038314 : failed.
You said 'The problem seems to be that the installed version of ie11 through the windows update system is already containing the KB3038314 but for an unknown reason, windows update keeps trying to install it as it is already there. '
I made the same supposition. Thus, if the fresh installed IE11 contains already KB3038314, we can consider that IE11 is secure and simply hide KB3038314 ?
I feel you are correct in your supposition, but it would be much simpler if Microsoft would remove all doubt and respond to this thread, preferably with a fix so users don't HAVE to hide the update.
Here are my tests :
Notice : KB3038314 for IE8 disappeared !
You said 'The problem seems to be that the installed version of ie11 through the windows update system is already containing the KB3038314 but for an unknown reason, windows update keeps trying to install it as it is already there. '
I made the same supposition. Thus, if the fresh installed IE11 contains already KB3038314, we can consider that IE11 is secure and simply hide KB3038314 ?
I FINALLY GOT IT.
I have been working a long time with virtual machines and snapshots trying to go back and foward to figure out how to get this update install correctly and i finaly found a 100% working solution.
The problem seems to be that the installed version of ie11 through the windows update system is already containing the KB3038314 but for an unknown reason, windows update keeps trying to install it as it is already there.
So the solution is to first install a previous version of ie11 and let windows update patch it to the last version that is the KB3038314.
I made it in 10 easy steps, you should be able to make it like a pro.
1- Get a fresh windows 7 x64 install from SP1 dvd. (i have two parrallel installation in vms and this problem seems to only affect 64 bits version of windows 7 sp1 cd.)
2- Right after installation, install the following 6 prerequises from theses files
List of prerequises are also available on this page
https://support.microsoft.com/en-us/kb/2847882?wa=wsignin1.0
File 1 to 6
Be sure you have downloaded and installed 6 files.
3- Download the offline ie11 installation package.
Link for the english x64 package:
Page to download other languages:
http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages
4- Disconnect your internet connexion to prevent downloading last updates during installation
5- Run the ie11 installer
6- Going to the about tab of ie11, you should have update version KB2841134 installed
7- go to the windows update pannel, scan for new updates and install them. you will will notice that the KB3038314 and after a little while, you will have this update succeded
8- Reboot when asked
9- You now have ie11 with last update as the about tab shows and windows update not failing anymore that annoying update.
10- Give me an update to know if everyone is now happy with that fix.
Please note that i haven tested from a system already showing the problem to manually uninstall ie11 and going through thoses steps to fix the problem. my solution have only been tested on a fresh windows install with no updates already installed.
VeganTommy
Hi, thanks for that.
I have Windows 7 with SP1 and all the updates and programs I need so far. I do not want to do another clean install and start all over again.
To do this with established Windows 7 operating system installed, should I uninstall Internet Explorer 11 in the "Programs and Features" in Control panel and click on "view installed updates", it shows there as Internet Explorer 11. If I uninstall that will it also uninstall any other updates for Internet Explorer 11?
I FINALLY GOT IT.
I have been working a long time with virtual machines and snapshots trying to go back and foward to figure out how to get this update install correctly and i finaly found a 100% working solution.
The problem seems to be that the installed version of ie11 through the windows update system is already containing the KB3038314 but for an unknown reason, windows update keeps trying to install it as it is already there.
So the solution is to first install a previous version of ie11 and let windows update patch it to the last version that is the KB3038314.
I made it in 10 easy steps, you should be able to make it like a pro.
1- Get a fresh windows 7 x64 install from SP1 dvd. (i have two parrallel installation in vms and this problem seems to only affect 64 bits version of windows 7 sp1 cd.)
2- Right after installation, install the following 6 prerequises from theses files
List of prerequises are also available on this page
https://support.microsoft.com/en-us/kb/2847882?wa=wsignin1.0
File 1 to 6
Be sure you have downloaded and installed 6 files.
3- Download the offline ie11 installation package.
Link for the english x64 package:
Page to download other languages:
http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages
4- Disconnect your internet connexion to prevent downloading last updates during installation
5- Run the ie11 installer
6- Going to the about tab of ie11, you should have update version KB2841134 installed
7- go to the windows update pannel, scan for new updates and install them. you will will notice that the KB3038314 and after a little while, you will have this update succeded
8- Reboot when asked
9- You now have ie11 with last update as the about tab shows and windows update not failing anymore that annoying update.
10- Give me an update to know if everyone is now happy with that fix.
Please note that i haven tested from a system already showing the problem to manually uninstall ie11 and going through thoses steps to fix the problem. my solution have only been tested on a fresh windows install with no updates already installed.
VeganTommy
