KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-26T01:19:47+00:00

    Thanks Norman, I hadn't spotted the x86 in the filename :-o

    The Knowledge Base page only offered the x86 download, I couldn't see any option for other versions. I had to copy and paste the filename into Bing and edit the 86 to 64 to find the correct download.

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  2. Anonymous
    2015-04-25T23:12:06+00:00

    DrewMacdonald downloaded a wrong version of the standalone update.  An x86 update is not applicable to an x64 Windows installation, etc.  I made the same mistake one time too.

    I didn't experiment to see if a Japanese update would install on a US installation or if a Windows 8 update would install on a Windows 7 machine, etc.  Some updates do work that way, some don't, but I didn't try with this one.

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  3. Anonymous
    2015-04-25T22:02:12+00:00

    Had the same trouble as everybody else but with a twist! I noticed Windows Update was failing after only downloading 11% (like many other people) and the Fixit made no difference so I surfed off to Microsoft and downloaded the standalone update : when run it told me that "this update is not applicable to your machine" and quit normally, not as a failure to install.

    Fresh install of W7Pro this morning, been updating all day, all updates fine except this one ...

    so why is Windows Update trying to install it I wonder ??

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  4. Anonymous
    2015-04-25T21:58:12+00:00

    @DavidGoe wrote:

    The windows servicing devs were able to repro the problem and understand the cause.

    Here is another CBS log of two failed attempts, if it helps anyone.

    http://www.geocities.jp/hitotsubishi/KB3038314/CBS-KB3038314.zip

    This was on a PC where KB3038314 had never been installed yet.  Windows 7 x64, SP1 from offline package, IE 11 from offline package, and around 150 updates from online Windows Update, taking care to install all relevant updates except for KB3038314.  The first failure comes from online Windows Update (11% downloaded before failing) and the second failure comes from trying to install the offline MSU file.

    David Goe, please tell me if you download that file.  I'll probably delete it in a while.

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  5. Anonymous
    2015-04-25T12:04:53+00:00

    Same problem.

    Windows 7 Home Basic x64

    ESET Smart Security 8

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