KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-21T03:02:56+00:00

    Same problem here. It would be nice to have some type of response from MS

    Someone from MS did respond on a different thread about this same issue. However, the solution recommended is the same one found elsewhere online. Some have had success using these recommendations; some have not.

    After nearly a week, and many hours trying to get this update to install, I found the update already installed.

    Hopefully, they are working on a solution and will share it soon.

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  2. Anonymous
    2015-04-21T01:53:18+00:00

    A SOLUTION

    I had this same issue today. I solved it by:

    1. Hide the Update causing the problem
    2. Check for Updates
    3. Install updates that were previously not available
    4. Restore Hidden Updates
    5. Check for Updates
    6. Install this Update but it will Fail with the same Error
    7. Hide this Update
    8. Check for Updates
    9. Install updates that were previously not available
    10. Restore Hidden Updates
    11. Check for Updates

    The Updates that failed end up not being necessary I assume. They end up going away. But you yoou end up with a clean updated computer with no persisting Hidden Update.

    I hope this helps!

    My system, I have been working on a fresh install recently. I am trying what you say now (hidden the update KB3038314) and there are other updates installing now (previously blocked by KB3038314 update). I also had a look at my list of "update history" and update KB3038314 shows up as installed update for Internet Explorer 8 on 16/4/2015, five days ago. Then update KB3038314 shows up again on 17/4/2015 and is an update for Internet Explorer 11, but had failed to install, and I have tried several times after that and failed. Also version info in help menu of Internet Explorer "about" shows version 11.0.96.17728 under that it reads update version 11.0.18 (KB3038314). Does this mean update KB3038314 is already installed? I am very confused now.

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  3. Anonymous
    2015-04-21T01:29:21+00:00

    I think we all DREAM of an OS/Browser/Computer Program that is the epitome of PERFECTION - NO FLAWS, BUGS, GLITCHES EVER!

    Google hasn't designed ANYTHING that is flawless either. Chrome has its own issues as does EVERY man-made product in the world.

    Perhaps a better plea would be for the universe to remove human error from EVERYTHING, but then we'd have to get rid of ALL HUMANS!

    :)

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  4. Anonymous
    2015-04-21T01:29:13+00:00

    Same problem here. It would be nice to have some type of response from MS

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  5. Anonymous
    2015-04-20T23:48:04+00:00

    Fresh install, fail.

    Fail with standalone version also.

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