This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Update 14 July 2016
The fault that caused this error for a short period in 2015 was corrected. Users now having trouble using the photo email feature are facing a different problem. The most likely reason is that the Microsoft Account being used has been migrated to the Outlook Mail platform; users will often see an error message including error code 0x8007007A.
Users seeing this error code may not be able to send any messages at all until the offending message has been removed from the outbox (below the account folders in the folder pane). Some alternative methods of sharing pictures are explained in this article: Avoid 'photo email' and send photos by email
Stop press 8 July 2015 13:00 UTC
This bug appears to have been fixed. Once the error has been cleared, it should now be possible to send photo email again. The 'slideshow' view may not work at OneDrive, but the photos can be viewed and downloaded.
In the past two days, a number of users have complained that the photo email feature is no longer working. After creating a photo email and clicking send, the process starts and then stalls.
At this stage, the following is recorded in the program log:
| [13:04:26.65] 17d8 Mail: Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 <br> <br><br>[13:04:26.65] 17d8 Mail: Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 <br> <br><br>[13:04:27.20] 0e78 Mail: Canvas_Error [db] <br><br>Photomail failed to complete publish: System.Runtime.InteropServices.COMException (0x80010105):<br> <br><br>The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) <br><br> at WindowsLive.Writer.PostEditor.PhotoAlbums.PhotoMail.IPublishCallback.PublishComplete(Int32 hr, IHTMLDocument2 newEmail, IPhotomailAlbum photoAlbum) <br><br> at WindowsLive.Writer.PostEditor.PhotoAlbums.PhotoMail.PhotoMailPublisher.Publish(IPublishCallback callback, IHTMLDocument2 document2, String language, String wpost) |
|---|
To clear the error, the user must:
1. Disconnect from the Internet (e.g. switch off Wi-Fi or unplug the Ethernet cable).
This will stop the program from trying to send.
2. Remove the message from the outbox (below the account folders in the folder pane).
3. Click Stop in the send/receive progress window.
An error message with code 0x80004004 (ABORT) is displayed.
4. Close the progress window.
Instead of using the photo email feature, users could:
A. Start a new email message from within Windows Live Mail (Ctrl-N), then use either
Attach files to send images as attachments to the message, or
Insert > Single photo to embed images into the message and apply some formatting.
The images will still be sent as attachments, but they will usually be visible to the recipient
in the body of the message.
B. Upload the images to OneDrive, then use the sharing options there to send a link to addressees by email.
Will support staff please confirm this fault and inform users about when they may expect the broken feature to be mended?
| There is a suggestion on the OneDrive UserVoice page asking the OneDrive team please to reverse the change that caused this fault. The more votes the suggestion gets, the more likely it is that the team will look at the problem. |
|---|
PS A number of users have posted solutions involving forcefully closing down Windows Live Mail, e.g. by using Task Manager to end the wlmail.exe process or by re-starting the computer. These methods can't be recommended except in the last resort, because Windows Live Mail often conducts internal housekeeping after the program interface has disappeared. If this process is interrupted, damage to the program's databases may result.
The program will normally stop trying to send the message soon after the Internet
connection has been broken; clicking once on Working online on the status bar may also speed up the release of the program's handle on the unsendable message so it can be removed from the outbox.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I too have the same problem as gooblah. But, I am not trying to send any more picture emails. Just trying to get it to quit sending the one it has been stuck on for days!!! It is making it hard to get email and impossible to send email. I have deleted the offending email from my outbox and any other traces of it. It is still there!
I go into my picture folder, I click on a number of pictures to send .. send to comes up . I click send to mail recipient.. The pictures attach to the windows live mail ..
All good so far ..
I click send ..
OK, that's where you're going wrong
This is the way I normal would do it ... When I started with the problem this is what I did .
Now I am not doing it this way since it will not work ....
I am now sending as you outlined in your comments..
No problem this way and as you said it will not go through One Drive ...
Microsoft needs to fix the problem before going back to the way I was doing it ...
I have not tried it today so far , think I will leave it for a few days or so before trying again ..
I think what happened her between us was we misunderstood what each other was trying to say .
I think we both understand now ...
Others will have to either wait till Microsoft fixes the problem or send as you outlined in you comments ..
Instead of using the photo email feature, users could:
Firedog - does your solution imply that the Windows Live Mail photo email feature is permanently removed and not supported anymore, or is Microsoft currently working to fix it? If so, when will the service be up and running again?
... does your solution imply that the Windows Live Mail photo email feature is permanently removed and not supported anymore,
You'll note that I ended my original post with an appeal to the support staff to find out what was going on. Despite dozens of posts about this problem, the silence of the Service Delivery Agents (Support Engineers and Forum Moderators) has been deafening. I've no idea whether this is a permanent fault or not.
.. is Microsoft currently working to fix it? If so, when will the service be up and running again?
Again, I've no idea.
The problem is that this is a niche use of OneDrive. There is no product team for Windows Live Mail, so the impetus for repair will have to come from the OneDrive team - and I'm sure they have much bigger fish to fry than this. I'm not optimistic, unless there's an obvious, quick and easy fix.
Photo email was originally one of the major selling points for Windows Live Mail. It will be sad if it's now come to the end of its life, because it was in fact a really useful feature for those who regularly shared lots of photos.
I'm going to put my moderator hat on and escalate this thread to see whether we can drum up an answer.
When I last talked to a agent yesterday he told me they would be looking into a fix and if not fixed in a few days for me to call back ..
I sure hope they will find a fix to the problem ,
