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Update 14 July 2016
The fault that caused this error for a short period in 2015 was corrected. Users now having trouble using the photo email feature are facing a different problem. The most likely reason is that the Microsoft Account being used has been migrated to the Outlook Mail platform; users will often see an error message including error code 0x8007007A.
Users seeing this error code may not be able to send any messages at all until the offending message has been removed from the outbox (below the account folders in the folder pane). Some alternative methods of sharing pictures are explained in this article: Avoid 'photo email' and send photos by email
Stop press 8 July 2015 13:00 UTC
This bug appears to have been fixed. Once the error has been cleared, it should now be possible to send photo email again. The 'slideshow' view may not work at OneDrive, but the photos can be viewed and downloaded.
In the past two days, a number of users have complained that the photo email feature is no longer working. After creating a photo email and clicking send, the process starts and then stalls.
At this stage, the following is recorded in the program log:
| [13:04:26.65] 17d8 Mail: Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 <br> <br><br>[13:04:26.65] 17d8 Mail: Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 <br> <br><br>[13:04:27.20] 0e78 Mail: Canvas_Error [db] <br><br>Photomail failed to complete publish: System.Runtime.InteropServices.COMException (0x80010105):<br> <br><br>The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) <br><br> at WindowsLive.Writer.PostEditor.PhotoAlbums.PhotoMail.IPublishCallback.PublishComplete(Int32 hr, IHTMLDocument2 newEmail, IPhotomailAlbum photoAlbum) <br><br> at WindowsLive.Writer.PostEditor.PhotoAlbums.PhotoMail.PhotoMailPublisher.Publish(IPublishCallback callback, IHTMLDocument2 document2, String language, String wpost) |
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To clear the error, the user must:
1. Disconnect from the Internet (e.g. switch off Wi-Fi or unplug the Ethernet cable).
This will stop the program from trying to send.
2. Remove the message from the outbox (below the account folders in the folder pane).
3. Click Stop in the send/receive progress window.
An error message with code 0x80004004 (ABORT) is displayed.
4. Close the progress window.
Instead of using the photo email feature, users could:
A. Start a new email message from within Windows Live Mail (Ctrl-N), then use either
Attach files to send images as attachments to the message, or
Insert > Single photo to embed images into the message and apply some formatting.
The images will still be sent as attachments, but they will usually be visible to the recipient
in the body of the message.
B. Upload the images to OneDrive, then use the sharing options there to send a link to addressees by email.
Will support staff please confirm this fault and inform users about when they may expect the broken feature to be mended?
| There is a suggestion on the OneDrive UserVoice page asking the OneDrive team please to reverse the change that caused this fault. The more votes the suggestion gets, the more likely it is that the team will look at the problem. |
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PS A number of users have posted solutions involving forcefully closing down Windows Live Mail, e.g. by using Task Manager to end the wlmail.exe process or by re-starting the computer. These methods can't be recommended except in the last resort, because Windows Live Mail often conducts internal housekeeping after the program interface has disappeared. If this process is interrupted, damage to the program's databases may result.
The program will normally stop trying to send the message soon after the Internet
connection has been broken; clicking once on Working online on the status bar may also speed up the release of the program's handle on the unsendable message so it can be removed from the outbox.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Let us assume Microsoft are going to do nothing (screw them in that case) - what exactly are my options on Windows 7 laptop to get back to an email client that operates in the old fashioned way regard photo sending - ie right-click from within photos folder, resize and attach? For example - if I ripped out everything Windows "Live" from the laptop and installed an old version of Outlook (according to our tormentor's website Outlook 2003 is compatible) - would this give me back what I need?
I SIMPLY WANT TO BE ABLE TO SEND PHOTOS IN THE SAME WAY I HAVE IN THE PAST. A ROUNDABOUT' SOLUTION SUCH AS THE ONE PRESENTED USING ONE DRIVE IS NOT HELPFUL OR ACCEPTABLE TO ME.
I HAVE STOPPED TRYING AND MOVED TO MY APPLE DEVICES, BUT THIS IS NOT WHAT I EXPECT FROM MY MICROSOFT SOFTWARE. Please fix it - give me back what worked perfectly before...
When I talked to Microsoft all they said it was my computer at fault and I would have to pay them to fix it. My local cable guy says that's BS and everyone who uses photo emails is having the problems and it is a Microsoft Windows Live Mail problem. I wish Microsoft would come to the plate and fix it, or just tell everyone it isn't ever going to work again because of what they did and they have no intentions of repairing it. At least users would know where they stand. Right now the only way to send emails that have photos in them I have found is as attachments.
You're quite right! I had exactly the same response - "we don't offer support for Windows Live Mail and if advanced troubleshooting is required, we will offer you Premium Software Support". I took this to mean they wanted money to sort out the problem that they themselves had caused, and therefore declined the offer. It also appeared to me that they knew nothing about this vexing problem, which is plaguing so many people all over the world. Either that, or they are just ignoring it and hoping it'll go away.
As you have pointed out, simply attaching photos to an email doesn't allow the option of reducing the file size and therefore becomes quite impractical in most situations when a number of images must be sent together. So we are still stuck with a problem
The question is, why is no one at Microsoft listening? And if they are, why are they not responding satisfactorily? Is it a cover-up? Is it because they have stuffed up so badly that the problem cannot be fixed? Or have they engineered this infuriating bug intentionally in order to assure the demise of WLM because it isn't a big money-spinner? I would love to be proved wrong.
No doubt eventually the truth will be known but by then many users will be turned off Microsoft, the image of which is equated with the level of support they give ALL their products - whether they are free or not. We can only hope someone out there is listening and that any conspiracy theories are unfounded. C'mon Microsoft, please give your customers an honest answer now and bring some certainty back into their lives.
Bless your heart! THIS was the solution that worked. Phew.
I feel so smart when I can fix things myself. :) Well, by myself, with the help of smart people.
