Photo email feature broken

This issue from 2015 has been corrected, and is not related to the most recent issue (~July 2016). If you need assistance, please start your own question by clicking here.

Thank you,

David

This Stop Press fix is not the answer. It actually says messages will be sent as attachments and shown in the body of the message.

We all want a proper album, hopefully with the slide show.

Afaics, the Stop Press fix never was a valid answer for all potential causes of Photo e-mail errors in WLM - too many local and external variables confounding the issue and few having applicability across impacted accounts since this thread's initiation or even today.

It also does not apply to issues currently occurring with MSFT accounts[MSA] of the form Outlook/Live/Hotmail/MSn.com and 3rd party *.com/net/org/edu/etc. email addresses registered as an MSA that have been migrated to the Office 365 backend server.  All MSA accounts if not already will be migrated to the new backend server.

Also of note, in addition to the error code noted in this Microsoft hosted Wiki article, the following error may occur when attempting to send Photo e-mail in WLM using a migrated MSA account.

 Windows Live Mail Error ID: 0x8CCC0003

The inability to send Photo email for a migrated account, is also relatively new - an Outlook.com account migrated in Feb. 2016 was capable of sending Photo email in WLM from March through early June 2016; subsequent attempts in the first week of July failed.

The inability to send photo emails that is occurring now is a different issue than the posts in this thread are addressing.

http://answers.microsoft.com/en-us/windowslive/wiki/livemail-email/avoid-photo-email-and-send-photos-by-email/29fbf782-0df4-4598-8f37-3be5151267f9

I don't believe this will be fixed by Microsoft. They have made changes to their cloud infrastructure that breaks this feature in Windows Live Mail, and as far as Microsoft are concerned, Windows Live Mail is a dead product. They are forcing change upon us, whether we like it or not.

Stop press 8 July 2015 13:00 UTC

This bug appears to have been fixed. Once the error has been cleared, it should now be possible to send photo email again. The 'slideshow' view may not work at OneDrive, but the photos can be viewed and downloaded.

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In the past two days, a number of users have complained that the photo email feature is no longer working. After creating a photo email and clicking send, the process starts and then stalls.

At this stage, the following is recorded in the program log:

[13:04:26.65] 17d8                 Mail:            Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 <br> <br><br>[13:04:26.65] 17d8                 Mail:            Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 <br> <br><br>[13:04:27.20] 0e78                 Mail:            Canvas_Error [db] <br><br>Photomail failed to complete publish: System.Runtime.InteropServices.COMException (0x80010105):<br> <br><br>The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) <br><br>   at WindowsLive.Writer.PostEditor.PhotoAlbums.PhotoMail.IPublishCallback.PublishComplete(Int32 hr, IHTMLDocument2 newEmail, IPhotomailAlbum photoAlbum) <br><br>   at WindowsLive.Writer.PostEditor.PhotoAlbums.PhotoMail.PhotoMailPublisher.Publish(IPublishCallback callback, IHTMLDocument2 document2, String language, String wpost)

To clear the error, the user must:

1.   Disconnect from the Internet (e.g. switch off Wi-Fi or unplug the Ethernet cable).

      This will stop the program from trying to send.

2.   Remove the message from the outbox (below the account folders in the folder pane).

3.   Click Stop in the send/receive progress window.

      An error message with code 0x80004004 (ABORT) is displayed.

4.   Close the progress window.

Instead of using the photo email feature, users could:

A.     Start a new email message from within Windows Live Mail (Ctrl-N), then use either

Attach files to send images as attachments to the message, or

Insert > Single photo to embed images into the message and apply some formatting.

The images will still be sent as attachments, but they will usually be visible to the recipient

in the body of the message.

B.     Upload the images to OneDrive, then use the sharing options there to send a link to addressees by email.

Will support staff please confirm this fault and inform users about when they may expect the broken feature to be mended?

There is a suggestion on the OneDrive UserVoice page asking the OneDrive team please to reverse the change that caused this fault. The more votes the suggestion gets, the more likely it is that the team will look at the problem.

PS A number of users have posted solutions involving forcefully closing down Windows Live Mail, e.g. by using Task Manager to end the wlmail.exe process or by re-starting the computer. These methods can't be recommended except in the last resort, because Windows Live Mail often conducts internal housekeeping after the program interface has disappeared. If this process is interrupted, damage to the program's databases may result.

The program will normally stop trying to send the message soon after the Internet connection has been broken; clicking once on Working online on the status bar may also speed up the release of the program's handle on the unsendable message so it can be removed from the outbox.

        

This Stop Press fix is not the answer. It actually says messages will be sent as attachments and shown in the body of the message.

We all want a proper album, hopefully with the slide show.