Hi,
Thank you for the update.
As the issue is, not only with the browsers but with the media players installed on the system as well, I would suggest you to check and install any pending Windows updates.
- Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
- Tap or click Check now, and then wait while Windows looks for the latest updates for your PC.
- If updates are found, tap or click Install updates. Read and accept the license terms, and then tap or click Finish if the update requires it.
Let us know the results for further assistance.