Windows 10 repair Microsoft Solitaire Collection

Hello,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

1. Did you check if you have Microsoft Solitaire collection in your all apps?
2. Since when exactly are you facing this issue?
3. Did you make any changes into your system prior to this issue?
4. Did you install all pending Windows Updates?

Reply with the necessary information to help you troubleshoot the issue. I will be glad to assist you.

Thank you.

1 Yes it is listed in all apps

2 Quit working either 4-12-16 or 4-13-16

3 No changes

4 Updates are set to install themselves. (I will check to make sure though)

Windows shows as up to date with the last update being 4-12-16, this is more than likely where/when the problem started

This is a user's account, my admin. account (on the same computer) works with no problem.

When clicking on the app nothing happens.

I have tried everything mentioned other than creating another account as there are two accounts on the computer and it works in one of them.

Microsoft solitaire collection won't load in windows 10 on my laptop

Hi,

There might be a chance that the user account on which it is not working is a standard account and do not have the administrator permission. So, for testing try to make that account administrator or create a new user account with administrator permission and see the difference. You may also try to run that game in administrator mode.

Do keep us updated.

Regards,

Hello,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

1. Did you check if you have Microsoft Solitaire collection in your all apps?
2. Since when exactly are you facing this issue?
3. Did you make any changes into your system prior to this issue?
4. Did you install all pending Windows Updates?

Reply with the necessary information to help you troubleshoot the issue. I will be glad to assist you.

Thank you.

1 Yes it is listed in all apps

2 Quit working either 4-12-16 or 4-13-16

3 No changes

4 Updates are set to install themselves. (I will check to make sure though)

Windows shows as up to date with the last update being 4-12-16, this is more than likely where/when the problem started

This is a user's account, my admin. account (on the same computer) works with no problem.

When clicking on the app nothing happens.

I have tried everything mentioned other than creating another account as there are two accounts on the computer and it works in one of them.

Microsoft solitaire collection won't load in windows 10 on my laptop

Since I did the major update Microsoft Solitaire has not worked.  I have tried all steps outlined in this entire post and have not had any luck.  I have other apps that work post update so I am really unsure why this one app will not work.

Hello Rich,

As the game seems to work on different user account then this issue might be due to account corruption.

Did you try uninstalling and reinstalling Microsoft Solitaire collection?

If not then try uninstalling the App and reinstall it from Windows Store and check if it helps.

Let us know the result so that we can proceed further. we will be happy to assist you.

Thank you.

Hello Rich,

As the game seems to work on different user account then this issue might be due to account corruption.

Did you try uninstalling and reinstalling Microsoft Solitaire collection?

If not then try uninstalling the App and reinstall it from Windows Store and check if it helps.

Let us know the result so that we can proceed further. we will be happy to assist you.

Thank you.

Hello anew thank you for the quick reply. Yes I did uninstall the app and reinstalled it but that did not change anything. I did run the app troubleshooter as well but that did not help either.