Windows 10 repair Microsoft Solitaire Collection

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Thank you for visiting Microsoft Community.

If issue persists try to create new user profile as an administrator and see if issue persists in new user profile. For creating new user profile you may refer to the steps provided below.

• Press Windows key + R
• Type control userpasswords2 and click OK
• Click on add under users tab
• Click the option, "Sign-in without a Microsoft account
• Click on Local account
• Choose a name for the account
• Add password if you want to
• Apply and click OK.

For more information you may refer to the article mentioned below and see if it helps.

**Create a local user account in Windows 10**

Do keep us updated.

Regards,

How about fixing the original problem instead of us end users having to go through hoops just to run a simple program? Is Microsoft Solitaire Collection such a security threat issue that we have to create a new profile to run it when it aborts for such reasons? BTW, this also affects Internet Explorer and Edge (see the attached post I have in another Microsoft forum.)

"I’m having a problem with Windows 10 Microsoft X-Box Solitaire and some web pages that have multimedia content. For Solitaire, when an advertisement starts to load the entire program shuts down with no errors. And for some web pages, a multimedia file starts up – or tries to – and a message comes up with an error and the page failed to load (no other information is given). The latter occurs in Microsoft Edge and Internet Explorer. But when I use Google Chrome, I have no problems at all. I suspect the Flash Player Microsoft uses but have found no fixes.  This on my HP laptop which has the Intel Mobile 4 display chip and their website claims they will not support Windows 10. My regular PC, which has an nVidia card, has no problems. Any ideas?"

Hope the propeller heads at Microsoft can fix this. Otherwise, prepare for more angry posts.

computer says I have Microsoft solitaire collection and I'm supposed to have it. but now I can't find it at all. I played for several months.

Hello,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

1. Did you check if you have Microsoft Solitaire collection in your all apps?
2. Since when exactly are you facing this issue?
3. Did you make any changes into your system prior to this issue?
4. Did you install all pending Windows Updates?

Reply with the necessary information to help you troubleshoot the issue. I will be glad to assist you.

Thank you.

Hello,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

1. Did you check if you have Microsoft Solitaire collection in your all apps?
2. Since when exactly are you facing this issue?
3. Did you make any changes into your system prior to this issue?
4. Did you install all pending Windows Updates?

Reply with the necessary information to help you troubleshoot the issue. I will be glad to assist you.

Thank you.

1 Yes it is listed in all apps

2 Quit working either 4-12-16 or 4-13-16

3 No changes

4 Updates are set to install themselves. (I will check to make sure though)

Windows shows as up to date with the last update being 4-12-16, this is more than likely where/when the problem started

This is a user's account, my admin. account (on the same computer) works with no problem.

When clicking on the app nothing happens.

I have tried everything mentioned other than creating another account as there are two accounts on the computer and it works in one of them.