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Hi,
Thank you for contacting Microsoft Community. I will surely help you.
This update is provided as an Optional Update through Windows Update for the Windows 8.1 Operating System.
Refer the article to know how to get this Update:
https://support.microsoft.com/en-us/kb/2976978
Hope this information helps. Reply to the post with an updated status of the issue to assist you further.
thanks Ron696 will surely try this, been going round in circles with this one, getting nowhere fast, appreciate your help mate
I had the same problem as all of you did so what i did was went into the installed updates, Then i uninstalled the optional updates the one that seem to of fixed it for me was taking of KB3055343. I did what everyone else did checked the forms for a answer but like usual nothing, So i went thru stuff that was installed an found that one being uninstalled seem to do the trick..
Hope it helps others. :)
What did you do after uninstalling it? did the W10 icon just appear after restarting? I uninstalled it and restarted and it didn't change anything.
I had the same problem as all of you did so what i did was went into the installed updates, Then i uninstalled the optional updates the one that seem to of fixed it for me was taking of KB3055343. I did what everyone else did checked the forms for a answer but like usual nothing, So i went thru stuff that was installed an found that one being uninstalled seem to do the trick..
Hope it helps others. :)
Glad it worked for you; didn't fix it for me. I uninstalled all updates that were installed after the update icon disappeared from my system tray, rebooted, and still a problem. And the troubleshooter is still telling me KB2976978 is missing and that's the problem, but it's not missing, and I've reinstalled it multiple times. My computer is less than 2 weeks old, so I know it's not a problem with my computer.
I am having the exact same problem. It tells me KB2976978 is installed, but the troubleshooter tells me it's not. So frustrating!
