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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
Thank you for contacting Microsoft Community. I will surely help you.
This update is provided as an Optional Update through Windows Update for the Windows 8.1 Operating System.
Refer the article to know how to get this Update:
https://support.microsoft.com/en-us/kb/2976978
Hope this information helps. Reply to the post with an updated status of the issue to assist you further.
My update history shows I have KB2976978 installed, but when I ask for the troubleshooter to tell me why I don't have the window symbol on my taskbar, it tell me I don't have KB2976978
Thank you for your post. This is the exact problem I have (so far). I also went to the download page for Windows 10 and it failed to download five times, and gave me a message that "if" a solution was found they would notify me. Originally, I had to do a factory wipe and reinstall of windows and lost my icon for the free download. I have searched for two days, and attempted every credible method to regain my icon, but nothing has worked. Good Luck !!! ILJC
Microsoft is running me in circles. I try an use the Windows update catalog and the browser setting is supposedly wrong. I check and I have the correct setting. It says I don't have KB2976978 when it was installed 15 July 2015 successfully. I have Explorer 11 and it tells me I can't do something because I need a browser newer than Explorer 6. I have 5 computers all eligible for upgrade and none have the app.
Makes me want to quit Microsoft or just stay at 8.1 pro.
FINALLY a solution! Download and run Microsoft's Media Creation Tool, and it installs Windows 10 for you. Yeah!!
I am having the exact same problem. It tells me KB2976978 is installed, but the troubleshooter tells me it's not. So frustrating!
I had the same problem as all of you did so what i did was went into the installed updates, Then i uninstalled the optional updates the one that seem to of fixed it for me was taking of KB3055343. I did what everyone else did checked the forms for a answer but like usual nothing, So i went thru stuff that was installed an found that one being uninstalled seem to do the trick..
Hope it helps others. :)
Glad it worked for you; didn't fix it for me. I uninstalled all updates that were installed after the update icon disappeared from my system tray, rebooted, and still a problem. And the troubleshooter is still telling me KB2976978 is missing and that's the problem, but it's not missing, and I've reinstalled it multiple times. My computer is less than 2 weeks old, so I know it's not a problem with my computer.
