Unable to uninstall update KB2952664

Anonymous

My Win 7 64bit laptop recently installed update KB2952664, which sent everything to a grinding halt. Through a combination of research and spending a whole weekend uninstalling different updates I pinned down the problem to this update.

I can uninstall the update, which brings the laptop back to life, but it immediately shows up again in the installed updates panel. If I restart the laptop after uninstalling the update the problem immediately returns.

Why is the update magically reappearing and how do I remove it for good?

Thanks!

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60 answers

Anonymous

2015-07-20T14:33:34+00:00

I got the commands to run and now the system is saying it does not have access to the file. I believe I said Run as Administrator.

Anyone have an idea?
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Anonymous

2015-07-20T20:16:39+00:00

Anyone have an idea?

You could stick to your own, new thread => http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/unable-to-uninstall-kb2952664/0285127c-03f7-4454-9e95-5ca4c3762f5e

You may obtain Microsoft-sponsored Premium (i.e., paid) Support via the Answer Desk => http://answerdesk.microsoftstore.com
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Anonymous

2015-07-30T16:59:15+00:00

Try the following commands:

%SystemRoot%\system32\WindowsPowerShell\v1.0\powershell.exe

Get-HotFix -id KB2952664,KB2990214,KB3021917,KB3022345,KB3035583,KB2976978,KB3044374

wusa.exe /norestart /uninstall /kb:2952664

wusa.exe /norestart /uninstall /kb:2990214

wusa.exe /norestart /uninstall /kb:3021917

wusa.exe /norestart /uninstall /kb:3022345

wusa.exe /norestart /uninstall /kb:3035583

wusa.exe /norestart /uninstall /kb:2976978 (Windows 8.1)

wusa.exe /norestart /uninstall /kb:3044374 (Windows 8.1)

dism /online /get-packages | findstr KB2952664

dism /online /remove-package /PackageName:Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.1.3

Thank you! This finally worked for me just as I was ready to toss my computer off the roof because kb2952664 kept reappearing no matter what I did. I had been able to remove the others and hide them from reinstall without issue but 2952664 kept appearing like a bad rash.

I wanted to note that when I ran dism /online /get-packages | findstr KB2952664, it came up with multiple versions so I had to run dism /online /remove-package /PackageName:Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.1.3 several times and alter the last four numbers accordingly.

After I restarted I was expecting to see that damn file show up again in my updates but, alas, it is GONE!

Editing to add: when I go to check for updates so I can hide kb2952664, however, tells me it can't check for updates until I install Windows 10. Hmm. Oh, well...I guess I will just be satisfied that I was finally able to it from reappearing in the installed updates. Thanks again!
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Anonymous

2015-08-01T06:44:52+00:00

Thanks to naTong for the original post and to Pete-5x for the additional notes.

This solution did work; I had four instances of KB2952664 and was able to remove them all. As Pete-5x mentioned, /remove-package does error out on some of the packages (Error 5) but they were still removed.

Thanks!

It is now August 1st.... Why hasn't Microsoft incorporated a fix like this into their latest updates? This experience makes me anxious about moving to Win 10 with the "continual updates" model of deployment.
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