KB3033929 fails to install and cause a minor "infinite" loop

Anonymous
2015-03-11T13:12:48+00:00

I'm having problems with the KB3033929 update from the latest run of Tuesday patches. After installation the PC reboots, but during the boot up configuration of the patch it fails and Windows starts reverting the configuration and reboots. And then it starts all over again a couple of times until it eventually boot into Windows. I looked into Windows' setup logs and found the following:  

  • A reboot is necessary before package KB3033929 can be changed to the Installed state.
  • Package KB3033929 failed to be changed to the Installed state. Status: 0x80004005.
  • Initiating changes for package KB3033929. Current state is Invalid Installed. Target state is Staged. Client id: WindowsUpdateAgent.
  • Package KB3033929 was successfully changed to the Staged state.

So what is wrong?

https://support.microsoft.com/kb/3033929

System information:

Windows 7 Home Premium x64 (ver. 6.1.7601)

HP Envy 14-1090eo Core i5 14.5"

Software running in the background:

CrashPlan 3+ Backup

Dropbox

Avast!

Secunia PSI

OneDrive

Thermo Scientific control module for a UHPLC System

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-03-17T10:12:06+00:00

    agree, the bootloader does not cause the problem as i have several PC,s with win7 and all with a none orginal  bootloader. some had the kb3033929 installed without any problems

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  2. Anonymous
    2015-03-17T18:36:28+00:00

    [edited & reposted below]

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  3. Anonymous
    2015-03-17T18:44:28+00:00

    @Shodan2k only! =>

    1a. You did not have a valid anti-virus application installed on the computer when you installed (or attempted to install) KB3033929, is that correct?

    1b. Did you run the Avast Software Uninstall Utility to remove Avast Free 2015 or did you just uninstall it via Programs and Features | Uninstall a program?

    1c. In Windows Explorer [WinKey+E], navigate to & right-click on:

    • **C:\Program Files**Avast Software <=this folder

    Select PROPERTIES: What's the CREATED date displayed on the resulting GENERAL tab?

    1. Is KB3032359, KB3030377, KB3032323, KB3035131, KB3034344, KB3035126, KB3035132, KB3039066, KB3033889, KB3046049, and/or KB3033929 [Yes, I know - humor me!] listed in Installed Updates (not Update History)? [1]
    2. *Assuming Java is installed =>*Is Java Version 8 Update 40 (or higher) or Java Version 7 Update 75 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]
    3. Is Adobe Flash Player v17.0.0.134 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

    5a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

    5b. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: XX.0.54 (KB1231231) ?

    5c. Is Firefox, Chrome or any other alternate browser installed?

    <EDIT>

    1. How long has Secunia PSI been installed?
    2. What updates does Secunia PSI say are missing other than KB3033929?
    3. Is KB3033929 (still) offered when you run a manual check for updates (not by running Secunia PSI)?

       • HOW TO run a manual check for updates

         http://windows.microsoft.com/en-us/windows/is-computer-up-to-date

    </EDIT>

    ==============================================

    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

    [2] No need to install Java if it's not already installed!

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  4. Anonymous
    2015-03-17T20:37:14+00:00

    Windows 7 Home Premium, 64-bit

    I wanted to make one last effort to install KB3033929, what I tried:

    First I disconnedted my second HD with Windows XP installed.

    1.  Ran my Original Windows 7 SP1 installation DVD.  Rebuilt my BCD using Bootrec /Rebuilbcd.  Ran the recovery repair task, which reported no problems.    Booted back into my Windows and checked for updates, selected to install the KB3033929, restarted the system as directed.   System  rebooted and installation got to 77% and failed.  Update reverted, system restarted back to Windows 7.

    This automated method failed.

    1. Downloaded from M/S for manual update installation file:  Windows6.1-KB3033929-X64.MSU for Windows 7 SP1.   (I would think the file name would say Window7.1 ??). 

    Ran this update also as administrator.  This manual update also failed and reverted.

    This method failed.

    1. Tried uninstalling KB3035131, then tried number 2 above again, exact same results.  Re-installed this update again with no problem.

    Previously and again, I ran the Update Fixit tool on the M/S support site, which reported no error.  I also tried to install the update with the Clean Boot instructions as listed on M/S support site.  I also downloaded and installed:

    System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014]

    https://support.microsoft.com/en-us/kb/947821

    I also ran the system file checker:  sfc /scannow

    None of this helped.

    I use McAfee anti-virus, and for all the above I unchecked the box for system file protection, did not matter.

    I have seen nothing from Microsoft concerning the resolution of this issue, why some systems can update and others cannot, whether they are dual-boot or have never been.  Is this update important enough for me to spend a whole day to totally rebuild my system and all my installed programs, with no assurance that it would even then work afterwards.

    Hiding update again.

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  5. Anonymous
    2015-03-18T21:50:07+00:00

    Thanks to Michaelp52 and others!

    I belive the fix for me was to let Windows boot directly from MBR.

    My system: Dual boot Ubuntu, Window 7 Prof 64-bit via GRUB on the same HDD, unfortunately with the recovery partition for windows not working any more.

    I used a USB-stick with Ubuntu-desktop and EasyBCD 2.2 as follows:

    1. Boot Windows, install and run EasyBCD, "BCD deployment", "MBR Configuration Optipons", "Install the Windows Vista/7 bootloader to the MBR", "Write MBR".
    2. Tried to reboot, no luck.
    3. Boot on Ubuntu USB-stick, flip the bootflag with fdisk from the Ubuntu partition to the Windows partition.
    4. Now Windows boots and Windows Update succeeded with KB3033929.
    5. Boot on Ubuntu USB-stick again and flip back the boot flag from Windows partition to the Ubuntu partition.
    6. grub-install /dev/sda did not work, complains something about /boot.
    7. mv /boot /boot2
    8. Create a mount point and mount Ubuntu partition on harddrive.
    9. ln -s /<Ubuntu>/boot /boot
    10. Now grub-install /dev/sda works and I have my old dual boot via GRUB again.

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