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I have been getting crashes in the last month after the first program opens following startup. The error is most often PAGE_FAULT_IN_NONPAGED_AREA and sometimes MEMORY_MANAGEMENT. The issue usually does not happen twice in a row. That is, when the computer restarts after crashing, it normally runs smoothly until I shut it down again.
Running memtest for several hours came up clean. chkdsk did not appear to solve anything or reveal any problems. Windows is up to date.
Link to minidump files:
https://onedrive.live.com/redir?resid=D7F4A227A3E09142!112&authkey=!AOijjiTwDLK33ag&ithint=folder%2c
This custom built machine is approx 1.5 years old, problems began 1 month ago.
EDIT: Crashes just started during "normal" operation instead of simply on startup.
New minidump file:
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please run driver verifier (DV) per the instructions in the link below.
Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.
Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143
Have you done what I suggested?
My apologies for the delay. I had a bit of trouble determining which devices to attempt to update.
Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller: Successfully updated
Realtek High Definition Audio: Successfully updated
Intel(R) USB 3.0 eXtensible Host Controller: Already up to date (v 2.5.0.19)
This was completed while following XP ROCKS's tips.
Intel(R) Management Engine Interface: Already up to date (v 9.0.0.1287)
I am unsure as to why this driver didn't update. The folder Intel_MEI-Win7-8_8-1_VER95141724 is unzipped.
Other concerns:
Realtek PCIe GBE Family Controller displays an error (Code 31) "Windows cannot load the drivers required for this device."
Realtek PCIe GBE Family Controller displays an error (Code 31)
Uninstall the driver and download and install a fresh driver:
http://dlcdnet.asus.com/pub/ASUS/lan/Realtek_LAN_Win7-8_8-1_VER767_VER818.zip
Download the driver and copy it to a folder on your desktop. Write down the path to the folder. If the driver has been zipped you will need to right click on the file and extract to your folder.
Next type Device Manager in the Search box above the Start button and press ENTER. Locate and right click on the device and select Properties. Click on the Driver tab and the Update Driver button. Click on “Browse my computer for driver” and click the Browse button. Type in the Search box the file path to your folder and click on Next. The system should find the driver in your folder and update. If it does not find the driver recheck that the driver is not zipped.
What anti-virus software is installed?
Thank you for your help. I reinstalled this driver.
Crashes have been getting worse. Chrome has been freezing shortly after startup. I just had an issue where the computer would be "shutting down" forever.
Everything still works wonderfully in safe mode, though, which is what I'm doing right now.
After these issues started, I uninstalled Malwarebytes to ensure it wasn't causing the problems. No other antivirus software, other than Windows Defender, is currently installed.
I reinstalled this driver
Did you restart the computer and check that it was no longer displaying an error code?
uninstalled Malwarebytes to ensure it wasn't causing theproblems
Unlikely to cause problems.
No other antivirus software, other than Windows Defender, is currently installed.
Unwise. Download, install, update definitions and run a complete scan with Microsoft Security Essentials:
http://www.microsoft.com/en-gb/download/details.aspx?id=5201
Please provide an updated copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.
