Hi PYates,
Thank you for providing detailed information regarding the issue that you are facing. The issue could occur due to corrupt system files or third party software conflicts.
Please help me with some more information:
- What steps have you already taken to troubleshoot the issue so far?
- Did you make any changes to the computer prior to the issue?
Try the methods below**:**
Method 1:
Step 1:
Try to boot the computer is safe mode and check if the issue persists.
Go to the link below and follow the instructions.
**http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7******
Step 2:
Try to put the computer in Clean Boot state to see if there is any software conflict as clean boot helps in eliminating software conflicts.
Clean boot process will help you determine which third party program/app that is causing this issue. It
could be some other application or programs, which runs on the computer at the background, leading to this issue.
Refer to the link below to perform clean boot:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Note: Please go through the section:
How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.
Method 2: Run the System Maintenance Troubleshooter.
Refer to the article given below.
Open the System Maintenance troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-System-Maintenance-troubleshooter
Method 3:
Run Microsoft Safety Scanner to make sure that the computer is free from virus/malware. Refer to the link below.
Microsoft Safety Scanner
**http://www.microsoft.com/security/scanner/en-us/default.aspx******
Method 4:
Run the System File Checker tool using the link below. System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
Use the System File Checker tool to repair missing or corrupted system files
**http://support.microsoft.com/kb/929833******
Additional Information
Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA
http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx
Bug Check 0x1A: MEMORY_MANAGEMENT
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391(v=vs.85).aspx
Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software,
you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade.
Hope this is helpful. Please share the results of the troubleshooting you perform.