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I have been getting crashes in the last month after the first program opens following startup. The error is most often PAGE_FAULT_IN_NONPAGED_AREA and sometimes MEMORY_MANAGEMENT. The issue usually does not happen twice in a row. That is, when the computer restarts after crashing, it normally runs smoothly until I shut it down again.
Running memtest for several hours came up clean. chkdsk did not appear to solve anything or reveal any problems. Windows is up to date.
Link to minidump files:
https://onedrive.live.com/redir?resid=D7F4A227A3E09142!112&authkey=!AOijjiTwDLK33ag&ithint=folder%2c
This custom built machine is approx 1.5 years old, problems began 1 month ago.
EDIT: Crashes just started during "normal" operation instead of simply on startup.
New minidump file:
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please run driver verifier (DV) per the instructions in the link below.
Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.
Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143
Update Realtek Audio Driver to version 6.0.1.7023:
http://dlcdnet.asus.com/pub/ASUS/misc/audio/Realtek\_Audio\_Win7-8\_8-1\_VER6017023.zip
Update Intel USB3.0 Controller Driver to version 2.5.0.19:
http://dlcdnet.asus.com/pub/ASUS/misc/usb30/Intel\_USB3\_Win7\_VER25019.zip
Update Intel(R) Rapid Storage Technology Driver Software to version 12.8.0.1016:
http://dlcdnet.asus.com/pub/ASUS/misc/sata/IRST\_Win7\_8\_VER12701036.zip
Update Intel(R) Management Engine Interface to version 9.5.14.1724:
http://dlcdnet.asus.com/pub/ASUS/misc/utils/Intel\_MEI\_Win7-8\_8-1\_VER95141724.zip
Download the driver and copy it to a folder on your desktop. Write down the path to the folder. If the driver has been zipped you will need to right click on the file and extract to your folder.
Next type Device Manager in the Search box above the Start button and press ENTER. Locate and right click on the device and select Properties. Click on the Driver tab and the Update Driver button. Click on “Browse my computer for driver” and click the Browse button. Type in the Search box the file path to your folder and click on Next. The system should find the driver in your folder and update. If it does not find the driver recheck that the driver is not zipped.
What anti-virus software is installed?
DriverView output:
https://onedrive.live.com/redir?resid=D7F4A227A3E09142%21119
System Information:
https://onedrive.live.com/redir?resid=D7F4A227A3E09142%21120
Thank you for your help.
This information was not obtained in safe mode.
Debug session time: Fri Dec 19 11:19:40.426 2014 (UTC - 5:00)
Could not read faulting driver name
READ_ADDRESS: fffffa80c44a3358
FAULTING_IP:
nt!MiDeleteAddressesInWorkingSet+27f
fffff800`030a273b 488b4128 mov rax,qword ptr [rcx+28h]
MM_INTERNAL_CODE: 5
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: IAStorIcon.exe <=== Related to intel rapid storage technology
CURRENT_IRQL: 0
Update the following from the links below.
Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
Image name: iusb3hub.sys
Timestamp: Fri Dec 21 09:40:46 2012 (50D474EE)
Intel USB3.0 Controller Driver V2.5.0.19 for Windows 7 32bit & 64bit.(WHQL)http://dlcdnet.asus.com/pub/ASUS/misc/usb30/Intel_USB3_Win7_VER25019.zip
Intel Chipset Driver V9.4.0.1017 for Windows 7 32/64bit & Windows 8 32/64bit.(WHQL)
http://dlcdnet.asus.com/pub/ASUS/misc/utils/Intel-Chipset_Win7_8_VER9401017.zip
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3187]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 0801
BiosReleaseDate = 04/19/2013
SystemManufacturer = ASUS
SystemProductName = All Series
SystemFamily = ASUS MB
SystemVersion = System Version
SystemSKU = All
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = Z87-A
BaseBoardVersion = Rev 1.xx
ASUSTeK Z87-A.
http://www.asus.com/Motherboards/Z87A/HelpDesk_Download/
Additional troubleshooting information.
Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA.
Cause
Bug check 0x50 usually occurs after the installation of faulty hardwareor in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
Another common cause is the installation of a faulty system service.
Antivirus software can also trigger this error, as can a corrupted NTFS volume.
Resolution
Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. You should run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer.
Resolving a faulty system service problem: Disable the service and confirm that this resolves the error. If so, contact the manufacturer of the system service about a possible update. If the error occurs during system startup, restart your computer, and press F8 at the character-mode menu that displays the operating system choices. At the resulting WindowsAdvanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time.
Resolving an antivirus software problem: Disable the program and confirm that this resolves the error. If it does, contact the manufacturer of the program about a possible update.
Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for problems between the SCSI controller and the disk.
Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.
Source: http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx
Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.
http://www.nirsoft.net/utils/driverview.html
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.
