'Battery Alert' appears before the 'press 'ESC' key for Start-up menu.', however, ' Cooling Fan Alert' appears after 'press 'ESC' key for Start-up menu.'

Anonymous
2014-12-15T00:18:41+00:00

Hi,

First of all: I know that I have been having a problem with my HP Laptop Battery, and with its cooling Fan.

However, I am now wondering what detected this error below as long as it was shown even before  the notification saying 'the press 'ESC' key for Start-up menu.' Thus, if the BIOS detected that there was a problem with the HP Battery storage', then this error should have been listed after 'press 'ESC' key for Start-up menu.' was passed.

'HP Battery Alert:    The system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced.'

That alert lasted about 15 seconds, and then the 'press 'press 'ESC' key for Start-up menu.' is shown.

Next: This is error below showed me::

'The system didn't detect that a cooling fan is operating correctly'

I know that BIOS detected that a problem with 'Cooling Fan' since the Alert of error was shown after passing 'press 'ESC' key for Start-up menu.'

Any comments would be highly appreciated

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-06-18T22:44:51+00:00

    Could you please reply to my final points posted before?

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  2. Anonymous
    2016-06-18T23:46:33+00:00

    Could you please reply to my points below?

    1- Although the GPU and  CPU  temperatures are not high at all(screen shot below), I found out sometimes I have been encountering the error message below specifically when trying loading websites with Firefox browser. Even while the website loading with Firefox is not responding, this error below appears. And once this error disappears, then the website opens well.

    "Display driver stopped responding and has recovered"

    **Uninstall and re-install the display driver (Use device manager) OR post the issue to the Firefox forum:**https://support.mozilla.org/en-US/kb/get-community-support

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=7ae2c6b9-60d5-4efe-a4b9-c8a35e429816)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=50fc9e1c-cb63-45be-ac1b-c4278e242382)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=82a83114-dec5-4867-adbe-4097429df846)

    Yes, I have checked my HP manufacture web, and I didn't find any newer driver of GPU than my driver installed.

    Also, Firefox has only Skype add-on added. Do you think this is the reason. But if so, I would be facing with Google Chrome and MS IE since this 'Skype add-on' added as well. Check to see if you have the latest version of Firefox (version 47 I think)

    2- do you know why only the fan removed from the new fan/heat sink assembly was fitted to my old fan/heatsink?   

    NO.

    3- From the screen shots below, do you think you can distinguish the difference between the  old fan/heatsink and new fan/heatsink (why is the new fan/heat sink not fitted to the old one?).

    Although I have sent the spare part number of my old fan/heat sink to the seller before purchasing the fan/heat sink that I need, unfortunately the new fan/ heat sink assembly purchased from eBay was not fitted to my motherboard.(i.e. it wasn't mounted to the CPU and GPU). However,  only the fan was similar to my old fan. So, I took out(removed) my old fan from my old heat sink, and after taking  the new fan from my new heat sink, I installed the new fan in-place my old heat sink very well. GPU heat sink looks different

    These are two faces for the old fan/heat sink:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=d3ae8b08-8bb2-42c5-b476-3f7779ff4d82)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=7054dee6-b8b7-4673-9423-1b80b2a0d8d0)

    These are two faces for the new fan/heat sink purchased from the eBay:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f143482a-7763-4722-939b-5282fe9f922f)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=cab7d1b1-dbfe-4bdc-85e9-383f3f75c233)

    4-  As you said it is a common practice to have a pre-applied pad of thermal compound on the new heat sink.  So, when I apply new Thermal Grease/paste onto the CPU and GPU surfaces, and mount the one heat sink to the CPU and GPU, then the mount of thermal compound would exceed the required limit.

    The two compounds are of different types and using both may reduce the heat transfer from the CPU to the cooling assembly. The result would be higher temperatures. Use on or the other but not both !

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  3. Anonymous
    2016-06-19T02:54:45+00:00

    thanks a lot

    1- Yes, but  any new fan/heat sink will have a pre-applied thermal compound on the contact surfaces to CPU and GPU. However,  CPU and GPU surfaces on system board don't have. So, I will need to do new thermal compound onto CPU and GPU  surfaces . So, the thermal compounds will be definitely  different types.

    So, as long as I don't know what kind of thermal compound pre-applied on new fan/heat sink, how to apply new thermal compound onto CPU and GPU surfaces.

    Or otherwise, you either want me to only mount the new fan/ heat sink onto the CPU and GPU without applying any new thermal compound onto CPU and GPU, or you want me to remove the pre-applied thermal compound from the contact surfaces to CPU and GPU on the new heat sink and apply new thermal compound.

    2- I was thinking about cutting off appendages of new GPU heat sin hoping to get the new fan/ heats sink corresponds to CPU and GPU.  But also it will still not correspond to GPU on motherboard since if CPU heat sink corresponds to CPU, then GPU heat sink doesn't correspond to GPU, and vise versa.

    3- You do NOT think seller is stupid? Although I have sent the spare part number of my old fan/heat sink to the seller before purchasing the fan/heat sink that I need, unfortunately the new fan/ heat sink assembly purchased from eBay was not fitted to my motherboard?

    4- As long as the fan installed on the new heat sink is similar to and fitted to my old fan and heat sink, I think that new heat sink is for the same HP Pavilion Notebook, Dv6. But I don't now why the heat sink is not fitted

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  4. Anonymous
    2016-06-19T15:27:04+00:00

    I would not make anymore changes. Look at your core temperatures when you first posted over a year ago and compare them with your current results.

    Before:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6ebc892e-ea5d-494e-8c63-60b51aa4d1b5)

    After:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=3637e9b7-3b63-4210-92cd-6738aa72595e)

    Your running a lot cooler now !

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  5. Anonymous
    2016-06-22T06:31:05+00:00

    Thanks a lot,

    Yes, I am now runing a lot cooler. However, I am asking in the future(if this problelm comes again). So, could you please reply to my points below?

    1- Yes, but  any new fan/heat sink will have a pre-applied thermal compound on the contact surfaces to CPU and GPU. However,  CPU and GPU surfaces on system board don't have. So, I will need to do new thermal compound onto CPU and GPU  surfaces . So, the thermal compounds will be definitely  different types.

    So, as long as I don't know what kind of thermal compound pre-applied on new fan/heat sink, how to apply new thermal compound onto CPU and GPU surfaces.

    Or otherwise, you either want me to only mount the new fan/ heat sink onto the CPU and GPU without applying any new thermal compound onto CPU and GPU, or you want me to remove the pre-applied thermal compound from the contact surfaces to CPU and GPU on the new heat sink and apply new thermal compound.

    2- I was thinking about cutting off appendages of new GPU heat sink hoping to get the new fan/ heats sink corresponds to CPU and GPU.  But also it will still not correspond to GPU on motherboard since if CPU heat sink corresponds to CPU, then GPU heat sink doesn't correspond to GPU, and vise versa.

    3- You do NOT think seller is stupid? Although I have sent the spare part number of my old fan/heat sink to the seller before purchasing the fan/heat sink that I need, unfortunately the new fan/ heat sink assembly purchased from eBay was not fitted to my motherboard?

    4- As long as the fan installed on the new heat sink is similar to and fitted to my old fan and heat sink, I think that new heat sink is for the same HP Pavilion Notebook, Dv6. But I don't now why the heat sink is not fitted

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