@Great White North only and assuming you're still having problems! =>
Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:
- When (approx. date) did you purchase the HP computer?
1b. Have you ever had occasion to do a Repair Install or a clean install of Windows Vista?
- What is the full name & version of your installed anti-virus application or security suite (e.g., Norton Security with Backup version 22.x) and when (approx. date) does your current subscription expire or auto-renew? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
3a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?
3b. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)
- Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?
- Is KB3154070, KB3158991, KB3156013, KB3156016, KB3156017, KB3156019, KB3155178, KB314108, KB3153171, KB3153199 and/or KB3142023 listed in Installed Updates (notUpdate History)? [1]
- Assuming Java is installed => Is Java Version 8 Update 91 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]
- Java Update: Patch it or pitch it
http://krebsonsecurity.com/2014/07/java-update-patch-it-or-pitch-it/
- Is it time to disable/uninstall Java?
http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html
- Is Adobe Flash Player v21.0.0.242 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/
- What Update Version & KB number are displayed in the second line of textin IE9's Help | About [Alt+H+A] tab; e.g., Update Version: 9.0.54 (KB9876543) ?
- Is Firefox version 46.0.1 (or higher) and/or Google Chrome version 51 (or higher) or any other alternate browser installed?
- Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?
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[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!
[Last Revised - 12 May 2016]