Windows 7 Ultimate 64 bit - Help with BSOD!!

Anonymous
2015-04-08T03:48:26+00:00

Hi All,

I am getting recurring BSOD errors on my Desktop. There are no recent hardware / software changes / additions other than windows updates.

Please help me with this.

OS: Windows 7 Ultimate 64bit - 8GB DDR3 RAM (with all latest Microsoft updates installed)

Motherboard and Processor - i7-870 processor on Intel DP55KG Motherboard

==================================================

Dump File         : 040815-21590-01.dmp

Crash Time        : 4/8/2015 6:48:51 AM

Bug Check String  : BAD_POOL_HEADER

Bug Check Code    : 0x00000019

Parameter 1       : 00000000`00000003

Parameter 2       : fffffa80`0608fe20

Parameter 3       : fffffa80`0608fe20

Parameter 4       : 00000000`00000000

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\040815-21590-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 315,872

Dump File Time    : 4/8/2015 6:51:06 AM

==================================================

==================================================

Dump File         : 040815-24601-01.dmp

Crash Time        : 4/8/2015 2:36:33 AM

Bug Check String  : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code    : 0x0000000a

Parameter 1       : ffffffff`ffffffd8

Parameter 2       : 00000000`00000002

Parameter 3       : 00000000`00000000

Parameter 4       : fffff800`0368924b

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\040815-24601-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 352,224

Dump File Time    : 4/8/2015 2:38:12 AM

==================================================

==================================================

Dump File         : 040115-21481-01.dmp

Crash Time        : 4/1/2015 8:08:42 PM

Bug Check String  : DRIVER_POWER_STATE_FAILURE

Bug Check Code    : 0x0000009f

Parameter 1       : 00000000`00000003

Parameter 2       : fffffa80`06b03a10

Parameter 3       : fffff800`00b9a518

Parameter 4       : fffffa80`0694f0b0

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\040115-21481-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 1,001,424

Dump File Time    : 4/1/2015 9:27:00 PM

==================================================

==================================================

Dump File         : 033115-18891-01.dmp

Crash Time        : 3/31/2015 9:33:53 AM

Bug Check String  : DRIVER_POWER_STATE_FAILURE

Bug Check Code    : 0x0000009f

Parameter 1       : 00000000`00000003

Parameter 2       : fffffa80`06b0c060

Parameter 3       : fffff800`00b9a518

Parameter 4       : fffffa80`0ba684f0

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\033115-18891-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 958,704

Dump File Time    : 3/31/2015 2:14:05 PM

==================================================

Thank you,

Venu

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2015-04-08T14:50:35+00:00

Were you running the Microsoft Safety scanner, when this occurred? Please run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Co-Authored by ZigZag3143& JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows\_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

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  1. Anonymous
    2015-05-05T12:17:26+00:00

    Do you still have driver agent installed, and if so, when was it installed and have you used it to search for and install your device drivers?

    Please uninstall it if it is still installed.

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  2. Anonymous
    2015-05-13T19:21:03+00:00

    Hi XP Rocks and Gerry,

    Sorry for the delay in responding.

    I am not using the driver agent now. I have uninstalled it.

    I am still getting the BSOD errors. The latest mini dump files are loaded on onedrive - http://1drv.ms/1F7VO5m

    ==================================================

    Dump File         : 051315-140744-01.dmp

    Crash Time        : 5/13/2015 8:08:34 PM

    Bug Check String  : DRIVER_POWER_STATE_FAILURE

    Bug Check Code    : 0x1000009f

    Parameter 1       : 00000000`00000004

    Parameter 2       : 00000000`00000258

    Parameter 3       : fffffa80`06114040

    Parameter 4       : fffff800`04c85510

    Caused By Driver  : ntoskrnl.exe

    Caused By Address : ntoskrnl.exe+770aa

    File Description  : NT Kernel & System

    Product Name      : Microsoft® Windows® Operating System

    Company           : Microsoft Corporation

    File Version      : 6.1.7601.18839 (win7sp1_gdr.150427-0707)

    Processor         : x64

    Crash Address     : ntoskrnl.exe+770aa

    Stack Address 1   :

    Stack Address 2   :

    Stack Address 3   :

    Computer Name     :

    Full Path         : C:\Windows\Minidump\051315-140744-01.dmp

    Processors Count  : 8

    Major Version     : 15

    Minor Version     : 7601

    Dump File Size    : 551,424

    Dump File Time    : 5/13/2015 8:13:41 PM

    ==================================================

    ==================================================

    Dump File         : 051315-24538-01.dmp

    Crash Time        : 5/13/2015 12:31:29 PM

    Bug Check String  : BAD_POOL_HEADER

    Bug Check Code    : 0x00000019

    Parameter 1       : 00000000`00000020

    Parameter 2       : fffff8a0`0300da20

    Parameter 3       : fffff8a0`0300dff0

    Parameter 4       : 00000000`055d0115

    Caused By Driver  : Ntfs.sys

    Caused By Address : Ntfs.sys+8af33

    File Description  : NT File System Driver

    Product Name      : Microsoft® Windows® Operating System

    Company           : Microsoft Corporation

    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)

    Processor         : x64

    Crash Address     : ntoskrnl.exe+748c0

    Stack Address 1   :

    Stack Address 2   :

    Stack Address 3   :

    Computer Name     :

    Full Path         : C:\Windows\Minidump\051315-24538-01.dmp

    Processors Count  : 8

    Major Version     : 15

    Minor Version     : 7601

    Dump File Size    : 333,408

    Dump File Time    : 5/13/2015 12:32:35 PM

    ==================================================

    ==================================================

    Dump File         : 051215-26878-01.dmp

    Crash Time        : 5/12/2015 7:01:21 PM

    Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA

    Bug Check Code    : 0x00000050

    Parameter 1       : fffff901`302c54c1

    Parameter 2       : 00000000`00000000

    Parameter 3       : fffff960`000b58c8

    Parameter 4       : 00000000`00000005

    Caused By Driver  : win32k.sys

    Caused By Address : win32k.sys+231d10

    File Description  : Multi-User Win32 Driver

    Product Name      : Microsoft® Windows® Operating System

    Company           : Microsoft Corporation

    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)

    Processor         : x64

    Crash Address     : ntoskrnl.exe+72a40

    Stack Address 1   :

    Stack Address 2   :

    Stack Address 3   :

    Computer Name     :

    Full Path         : C:\Windows\Minidump\051215-26878-01.dmp

    Processors Count  : 8

    Major Version     : 15

    Minor Version     : 7601

    Dump File Size    : 304,568

    Dump File Time    : 5/12/2015 7:03:16 PM

    ==================================================

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  3. Anonymous
    2015-05-13T22:04:21+00:00

    BAD_POOL_HEADER (19)

    The pool is already corrupt at the time of the current request.

    This may or may not be due to the caller.

    The internal pool links must be walked to figure out a possible cause of

    the problem, and then special pool applied to the suspect tags or the driver

    verifier to a suspect driver.

    Arguments:

    Arg1: 0000000000000020, a pool block header size is corrupt.

    Arg2: fffff8a00300da20, The pool entry we were looking for within the page.

    Arg3: fffff8a00300dff0, The next pool entry.

    Arg4: 00000000055d0115, (reserved)

    Please run DV, again and please upload and share a link to the generated file, this time.

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  4. Anonymous
    2015-05-14T08:39:11+00:00

    Hi XP Rocks,

    I ran DV and it crashed twice.

    The minidump is posted on onedrive. http://1drv.ms/1EFLfEv

    ==================================================

    Dump File         : 051415-31949-01.dmp

    Crash Time        : 5/14/2015 11:51:56 AM

    Bug Check String  : PAGE_FAULT_IN_FREED_SPECIAL_POOL

    Bug Check Code    : 0x000000cc

    Parameter 1       : fffff980`4e8ceb82

    Parameter 2       : 00000000`00000000

    Parameter 3       : fffff800`03b70d8f

    Parameter 4       : 00000000`00000000

    Caused By Driver  : ntoskrnl.exe

    Caused By Address : ntoskrnl.exe+748c0

    File Description  : NT Kernel & System

    Product Name      : Microsoft® Windows® Operating System

    Company           : Microsoft Corporation

    File Version      : 6.1.7601.18839 (win7sp1_gdr.150427-0707)

    Processor         : x64

    Crash Address     : ntoskrnl.exe+748c0

    Stack Address 1   :

    Stack Address 2   :

    Stack Address 3   :

    Computer Name     :

    Full Path         : C:\Windows\Minidump\051415-31949-01.dmp

    Processors Count  : 8

    Major Version     : 15

    Minor Version     : 7601

    Dump File Size    : 262,144

    Dump File Time    : 5/14/2015 1:45:35 PM

    ==================================================

    ==================================================

    Dump File         : 051415-238993-01.dmp

    Crash Time        : 5/14/2015 11:42:29 AM

    Bug Check String  : PAGE_FAULT_IN_FREED_SPECIAL_POOL

    Bug Check Code    : 0x000000cc

    Parameter 1       : fffff980`26638b82

    Parameter 2       : 00000000`00000000

    Parameter 3       : fffff800`03b83d8f

    Parameter 4       : 00000000`00000000

    Caused By Driver  : ntoskrnl.exe

    Caused By Address : ntoskrnl.exe+748c0

    File Description  : NT Kernel & System

    Product Name      : Microsoft® Windows® Operating System

    Company           : Microsoft Corporation

    File Version      : 6.1.7601.18839 (win7sp1_gdr.150427-0707)

    Processor         : x64

    Crash Address     : ntoskrnl.exe+748c0

    Stack Address 1   :

    Stack Address 2   :

    Stack Address 3   :

    Computer Name     :

    Full Path         : C:\Windows\Minidump\051415-238993-01.dmp

    Processors Count  : 8

    Major Version     : 15

    Minor Version     : 7601

    Dump File Size    : 262,144

    Dump File Time    : 5/14/2015 11:47:46 AM

    ==================================================

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