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Hi All,
I am getting recurring BSOD errors on my Desktop. There are no recent hardware / software changes / additions other than windows updates.
Please help me with this.
OS: Windows 7 Ultimate 64bit - 8GB DDR3 RAM (with all latest Microsoft updates installed)
Motherboard and Processor - i7-870 processor on Intel DP55KG Motherboard
==================================================
Dump File : 040815-21590-01.dmp
Crash Time : 4/8/2015 6:48:51 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0608fe20
Parameter 3 : fffffa80`0608fe20
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040815-21590-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 315,872
Dump File Time : 4/8/2015 6:51:06 AM
==================================================
==================================================
Dump File : 040815-24601-01.dmp
Crash Time : 4/8/2015 2:36:33 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`ffffffd8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0368924b
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040815-24601-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 352,224
Dump File Time : 4/8/2015 2:38:12 AM
==================================================
==================================================
Dump File : 040115-21481-01.dmp
Crash Time : 4/1/2015 8:08:42 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06b03a10
Parameter 3 : fffff800`00b9a518
Parameter 4 : fffffa80`0694f0b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040115-21481-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,001,424
Dump File Time : 4/1/2015 9:27:00 PM
==================================================
==================================================
Dump File : 033115-18891-01.dmp
Crash Time : 3/31/2015 9:33:53 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06b0c060
Parameter 3 : fffff800`00b9a518
Parameter 4 : fffffa80`0ba684f0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033115-18891-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 958,704
Dump File Time : 3/31/2015 2:14:05 PM
==================================================
Thank you,
Venu
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Were you running the Microsoft Safety scanner, when this occurred? Please run driver verifier (DV) per the instructions in the link below.
Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.
Driver Verifier-- tracking down a mis-behaving driver. Co-Authored by ZigZag3143& JMH3143
Hi XP Rocks,
I ran DV and trufos.sys was the file that threw up the error. On checking, trufos.sys was part of Bitdefender. I have already removed Bitdefender and installed Trend Micro.
The VPN has also been uninstalled.
I am still getting the BSOD errors. I have added the mini dump files on one drive.
Please advise...
Thank you,
Venu
VPN maybe uninstalled, but the crash dump shows that, there are still elements of it present. When did you remove, before or after the crash?
Download "autoruns" and use it to locate and disable vnaap.sys, vsdatant.sys and any and all VPN Client/ZoneAlarmrelated driver, after making certain that all Microsoft entries have been hidden, to eliminate the possibility of a mistake.(instructions in the youtube video link below.)
Autoruns for Windows
v13.01
This utility, which has the most comprehensive knowledge of auto-starting locations of any startup monitor, shows you what programs are configured to run during system bootup or login, and shows you the entries in the order Windows processes them. These programs include ones in your startup folder, Run, RunOnce, and other Registry keys. You can configure Autoruns to show other locations, including Explorer shell extensions, toolbars, browser helper objects, Winlogon notifications, auto-start services, and much more. Autoruns goes way beyond the MSConfig utility bundled with Windows Me and XP.Autoruns' Hide Signed Microsoft Entries option helps you to zoom in on third-party auto-starting images that have been added to your system and it has support for looking at the auto-starting images configured for other accounts configured on a system
https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
How to use Autoruns.
Are you using Outlook or Lync when these errors occur?
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive and post a link here. You can remove any earlier copies of the logs from your OneDrive.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports befor
Hi XP Rocks.
I believe I got the crash after in uninstalled CheckPoint VPN. I ran Autoruns and removed all instances of VPN and Check Point files.
Hi Gerry: I have posted the System Info, Application Log and System Log on onedrive. I use Outlook and Lync most of the time. Yes, I was using these applications when the system crashed.
Please let me know in case of any questions
Thank you,
Venu
