Windows 7 Ultimate 64 bit - Help with BSOD!!

Anonymous

Hi All,

I am getting recurring BSOD errors on my Desktop. There are no recent hardware / software changes / additions other than windows updates.

Please help me with this.

OS: Windows 7 Ultimate 64bit - 8GB DDR3 RAM (with all latest Microsoft updates installed)

Motherboard and Processor - i7-870 processor on Intel DP55KG Motherboard

==================================================

Dump File : 040815-21590-01.dmp

Crash Time : 4/8/2015 6:48:51 AM

Bug Check String : BAD_POOL_HEADER

Bug Check Code : 0x00000019

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`0608fe20

Parameter 3 : fffffa80`0608fe20

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor : x64

Crash Address : ntoskrnl.exe+74ec0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\040815-21590-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 315,872

Dump File Time : 4/8/2015 6:51:06 AM

==================================================

Dump File : 040815-24601-01.dmp

Crash Time : 4/8/2015 2:36:33 AM

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x0000000a

Parameter 1 : ffffffff`ffffffd8

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : fffff800`0368924b

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor : x64

Crash Address : ntoskrnl.exe+74ec0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\040815-24601-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 352,224

Dump File Time : 4/8/2015 2:38:12 AM

==================================================

Dump File : 040115-21481-01.dmp

Crash Time : 4/1/2015 8:08:42 PM

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`06b03a10

Parameter 3 : fffff800`00b9a518

Parameter 4 : fffffa80`0694f0b0

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor : x64

Crash Address : ntoskrnl.exe+74ec0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\040115-21481-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 1,001,424

Dump File Time : 4/1/2015 9:27:00 PM

==================================================

Dump File : 033115-18891-01.dmp

Crash Time : 3/31/2015 9:33:53 AM

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`06b0c060

Parameter 3 : fffff800`00b9a518

Parameter 4 : fffffa80`0ba684f0

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)

Processor : x64

Crash Address : ntoskrnl.exe+74ec0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\033115-18891-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 958,704

Dump File Time : 3/31/2015 2:14:05 PM

==================================================

Thank you,

Venu

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Were you running the Microsoft Safety scanner, when this occurred? Please run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Co-Authored by ZigZag3143& JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows\_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

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42 additional answers

Anonymous

2015-04-29T21:15:01+00:00

Hi XP Rocks,

Thanks for checking! Unfortunately! its not stable! It crashed again.... the mini dump has been saved on one drive... http://1drv.ms/1GExUSq

==================================================

Dump File         : 043015-30903-01.dmp

Crash Time        : 4/30/2015 12:56:29 AM

Bug Check String :

Bug Check Code    : 0x00000109

Parameter 1       : a3a039d8`99df4617

Parameter 2       : 00000000`00000000

Parameter 3       : 7c8d62b6`92f3168b

Parameter 4       : 00000000`00000101

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\043015-30903-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 323,184

Dump File Time    : 4/30/2015 12:58:47 AM

==================================================

==================================================

Dump File         : 042815-24538-01.dmp

Crash Time        : 4/28/2015 5:25:20 PM

Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA

Bug Check Code    : 0x00000050

Parameter 1       : fffff880`42d32619

Parameter 2       : 00000000`00000008

Parameter 3       : fffff880`42d32619

Parameter 4       : 00000000`00000005

Caused By Driver : nvlddmkm.sys

Caused By Address : nvlddmkm.sys+7be7d

File Description : NVIDIA Windows Kernel Mode Driver, Version 350.12

Product Name      : NVIDIA Windows Kernel Mode Driver, Version 350.12

Company           : NVIDIA Corporation

File Version      : 9.18.13.5012

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\042815-24538-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 326,256

Dump File Time    : 4/28/2015 5:26:41 PM

==================================================

==================================================

Dump File         : 042815-141149-01.dmp

Crash Time        : 4/28/2015 12:06:02 AM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff800`03685096

Parameter 3       : fffff880`0cdcb000

Parameter 4       : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\042815-141149-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 334,072

Dump File Time    : 4/28/2015 12:11:17 AM

==================================================

==================================================

Dump File         : 042415-23540-01.dmp

Crash Time        : 4/24/2015 4:29:19 PM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff960`002d9e22

Parameter 3       : fffff880`0e7592a0

Parameter 4       : 00000000`00000000

Caused By Driver : win32k.sys

Caused By Address : win32k.sys+299e22

File Description : Multi-User Win32 Driver

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\042415-23540-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 336,912

Dump File Time    : 4/24/2015 4:31:55 PM

==================================================

==================================================

Dump File         : 042415-141102-01.dmp

Crash Time        : 4/24/2015 11:38:06 AM

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code    : 0x0000000a

Parameter 1       : ffffffff`ffffffd8

Parameter 2       : 00000000`00000002

Parameter 3       : 00000000`00000000

Parameter 4       : fffff800`036bbd8b

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\042415-141102-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 377,384

Dump File Time    : 4/24/2015 11:43:18 AM

==================================================

==================================================

Dump File         : 042215-20966-01.dmp

Crash Time        : 4/22/2015 12:36:22 AM

Bug Check String : KMODE_EXCEPTION_NOT_HANDLED

Bug Check Code    : 0x0000001e

Parameter 1       : ffffffff`c0000005

Parameter 2       : fffff880`0472c957

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`0000004b

Caused By Driver : dxgkrnl.sys

Caused By Address : dxgkrnl.sys+6c957

File Description : DirectX Graphics Kernel

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18510 (win7sp1_gdr.140615-1511)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\042215-20966-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 321,816

Dump File Time    : 4/22/2015 12:37:55 AM

==================================================

==================================================

Dump File         : 041915-22198-01.dmp

Crash Time        : 4/19/2015 12:23:15 PM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c000001d

Parameter 2       : fffff960`002e79d1

Parameter 3       : fffff880`0b366490

Parameter 4       : 00000000`00000000

Caused By Driver : win32k.sys

Caused By Address : win32k.sys+2479d1

File Description : Multi-User Win32 Driver

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\041915-22198-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 339,440

Dump File Time    : 4/19/2015 12:24:31 PM

==================================================

==================================================

Dump File         : 041915-33821-01.dmp

Crash Time        : 4/19/2015 9:49:05 AM

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code    : 0x000000d1

Parameter 1       : 00000000`00000000

Parameter 2       : 00000000`00000002

Parameter 3       : 00000000`00000000

Parameter 4       : fffff880`0166606b

Caused By Driver : tcpip.sys

Caused By Address : tcpip.sys+6506b

File Description : TCP/IP Driver

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\041915-33821-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 262,144

Dump File Time    : 4/19/2015 9:51:16 AM

==================================================

==================================================

Dump File         : 041915-21340-01.dmp

Crash Time        : 4/19/2015 9:39:55 AM

Bug Check String : DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL

Bug Check Code    : 0x000000d5

Parameter 1       : fffff980`2b312ec8

Parameter 2       : 00000000`00000000

Parameter 3       : fffff880`05c33317

Parameter 4       : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\041915-21340-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 309,000

Dump File Time    : 4/19/2015 9:41:00 AM

==================================================

==================================================

Dump File         : 041715-137951-01.dmp

Crash Time        : 4/17/2015 12:23:56 PM

Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA

Bug Check Code    : 0x00000050

Parameter 1       : fffff8a0`07803430

Parameter 2       : 00000000`00000000

Parameter 3       : fffff800`03810b23

Parameter 4       : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor         : x64

Crash Address     : ntoskrnl.exe+72a40

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\041715-137951-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 404,960

Dump File Time    : 4/17/2015 12:28:44 PM

==================================================

==================================================

Dump File         : 040915-22136-01.dmp

Crash Time        : 4/9/2015 4:54:36 PM

Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Bug Check Code    : 0x1000007e

Parameter 1       : ffffffff`80000003

Parameter 2       : fffff800`036bbcd0

Parameter 3       : fffff880`045500d8

Parameter 4       : fffff880`0454f930

Caused By Driver : Wdf01000.sys

Caused By Address : Wdf01000.sys+1630

File Description : Kernel Mode Driver Framework Runtime

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 1.11.9200.16384 (win8_rtm.120725-1247)

Processor         : x64

Crash Address     : ntoskrnl.exe+6ccd0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\040915-22136-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 262,144

Dump File Time    : 4/9/2015 4:56:10 PM

==================================================

==================================================

Dump File         : 040915-122117-01.dmp

Crash Time        : 4/9/2015 8:31:28 AM

Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION

Bug Check Code    : 0x000000c9

Parameter 1       : 00000000`00000226

Parameter 2       : fffff880`066e7410

Parameter 3       : fffff980`4517a990

Parameter 4       : 00000000`00000000

Caused By Driver : trufos.sys

Caused By Address : trufos.sys+2410

File Description :

Product Name      :

Company           :

File Version      :

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\040915-122117-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 262,144

Dump File Time    : 4/9/2015 4:46:55 PM

==================================================

==================================================

Dump File         : 040915-32947-01.dmp

Crash Time        : 4/9/2015 12:55:33 AM

Bug Check String : DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL

Bug Check Code    : 0x000000d5

Parameter 1       : fffff980`31ffef34

Parameter 2       : 00000000`00000000

Parameter 3       : fffff880`013cc2d8

Parameter 4       : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+74ec0

File Description : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\040915-32947-01.dmp

Processors Count : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 262,144

Dump File Time    : 4/9/2015 8:20:42 AM

==================================================
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Anonymous

2015-04-29T16:13:40+00:00

How is it going? Is the system stable?
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Anonymous

2015-04-28T18:04:44+00:00

Hi XP Rocks.

I believe I got the crash after in uninstalled CheckPoint VPN. I ran Autoruns and removed all instances of VPN and Check Point files.

Hi Gerry: I have posted the System Info, Application Log and System Log on onedrive. I use Outlook and Lync most of the time. Yes, I was using these applications when the system crashed.

http://1drv.ms/1GExUSq

Please let me know in case of any questions

Thank you,

Venu
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Anonymous

2015-04-28T14:25:53+00:00

Are you using Outlook or Lync when these errors occur?

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive and post a link here. You can remove any earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports befor
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