Qualcomm Atheros AR3011 Bluetooth 3.0 Adapter Error 43

Anonymous

Hi all

I have recently upgraded to Windows 10 from Windows 7.

Now my atheros bluetooth driver does not work properly.

I contacted the windows ask desk and they started to help, they got so far then said i needed premium help at the massive cost of £95 which i declined.

The help soon ended.

The point is that it all worked fine on windows 7 so it must be something to do with windows 10.

Details: i run windows 10 on my Lenovo g580 laptop

If i go to device manager the Qualcom Atheros AR3011 bluetooth driver 3.0 has a yellow warning triangle by it, and i can not connect any bluetooth devices to my laptop, and i get a message saying "Windows has stopped this device because it has reported problems. (Code 43)".

When i uninstall the driver completely then hit the tab scan for hardware changes it brings up the "Qualcom Atheros AR3011 bluetooth driver 3.0" and the yellow triangle has gone and my bluetooth is working.

All good you would think, but no if i switch computer of next time i restart it the same problem occurs.

The windows help desk said i had missing and corrupted files on my computer and this is when they said i would need the PREMIUM HELP.

I have scanned my computer with windows saftey scanner, hit man pro, and Malwarebytes and there is no malware on my computer.

But it all worked fine on Windows 7.

Looks like i might have to go back to window 7.

Any help on this matter would be greatly appreciated

From Matt

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi all,

I wanted to let you know I found a driver for the Qualcomm Atheros Bluetooth for Windows 10, up to and including, build 1909!

First of all my system specifications are:

HP Pavilion g6

AMD A6-3400M APU with Radeon(tm) HD Graphics 1.40 Ghz

8.00 GB RAM

X64 architecture

.5 Tb SSD HDD

Qualcomm Atheros AR3011 Bluetooth 3.0 + HS Adapter

The error I was getting from device manager was error code 43 (The "device" is reporting problems...)

The fix is this file from HP:

sp58499

The file from HP is the Qualcomm Atheros Bluetooth Driver Suite for Windows 8 operating system.

Download it to desktop.

Right click it, and select properties.

Check the unblock button, and select apply.

Select the compatibility tab, and choose run this in compatibility mode for windows 8.

Also, select run as administrator.

Select apply and OK.

Left click the file and accept the UAC warning.

Follow the onscreen instructions.

At the end, it will request a rebbot, please do.

Et, Voila! Functioning Bluetooth in Windows 10!

You're welcome.

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Answer accepted by question author

Anonymous

Hello ReduceReuseRecycle!

1.) First determine your computer System Type, x64 (64bit) or x86 (32bit). Press Windows Logo Key + S, type System Information and select System Information Desktop App. Look for computer System Type information.

2.) If you have x64-based PC you must choose and download AMD64 (second) 10.0.1.11 Driver that you can find at **Microsoft Update Catalog**. In case that you have x86-based PC you must choose X86 (first) Driver.

3.) Save compressed Driver file to any place on your computer, unpack (unZip) it and remember created Folder name.

4.) Press Windows Logo Key + X, select and open Device Manager.

5,) Expand Bluetooth. DoubleClick Qualcomm Atheros AR3011 Bluetooth 3.0. Select Driver. Update Driver. Browse my Computer for Driver Software. Click Browse button and navigate to the unZiped Driver location. When you will arrive to the unZiped Driver folder click OK and then Next. Driver Installation process will start.

6.) After installation check Qualcomm Atheros AR3011 Bluetooth 3.0 Driver Version. It should show 10.0.1.11.

7.) Close all opened programs and Restart Computer for changes to take effect.

8.) You are done!

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

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138 additional answers

Anonymous

2017-06-14T01:15:39+00:00

Kieran,

If the adapter was supplied in your computer when you bought it then the computer maker can probably supply drivers. If they don't have Windows 10 drivers then their Windows 7 drivers might still do the trick.

See Where to get hardware drivers for some more ideas, particularly searching for it in the Microsoft update catalog.

You might also search for the adapter on Amazon and look through the user reviews. Somebody else might have found a good source for your drivers and posted the information there [that was certainly the case for a new WiFi-BT adapter I bought last year].

Denis
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Anonymous

2017-08-10T15:05:19+00:00

I am using Dell Inspiron 14R (N4110) running windows 10 Pro, earlier while i was using Windows 7,8 & 8.1 the Bluetooth was working fine, however after upgrading from 8.1 to Win 10 my BT is not working.. I tried uninstalling the driver from device manger and re-install yet nothing works..

My BT Hardware is Qualcomm Atheros AR3011 Bluetooth 3.0

Drivers earlier used with windows 7 and 8 is Dell Wireless 1702 802.11 b/g/n, BT3.0 + HS, which is compatible with windows 7 and 8,

Since that i have migrated from Windows 8 to 10 the BT drivers existed after the upgrade also, but when i try to un-install and install the same i am getting an error saying it is not compatible with this OS.

Kindly help in this regards... If there is any generic BT software which can be installed on any hardware platform or any other possible solution to fix the issue
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Anonymous

2017-08-10T18:45:15+00:00

Hi,

For us to better assist you with your concern regarding Bluetooth driver compatibility, we want to ask for the exact error message that you're getting on your PC. If possible, we would like to request for a screenshot of the complete error.

Meanwhile, you may use the post created by Barb Bowman on this thread as a reference and check if that will do the trick.

We'll keep an eye out for your response.
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