Qualcomm Atheros AR3011 Bluetooth 3.0 Adapter Error 43

Anonymous

Hi all

I have recently upgraded to Windows 10 from Windows 7.

Now my atheros bluetooth driver does not work properly.

I contacted the windows ask desk and they started to help, they got so far then said i needed premium help at the massive cost of £95 which i declined.

The help soon ended.

The point is that it all worked fine on windows 7 so it must be something to do with windows 10.

Details: i run windows 10 on my Lenovo g580 laptop

If i go to device manager the Qualcom Atheros AR3011 bluetooth driver 3.0 has a yellow warning triangle by it, and i can not connect any bluetooth devices to my laptop, and i get a message saying "Windows has stopped this device because it has reported problems. (Code 43)".

When i uninstall the driver completely then hit the tab scan for hardware changes it brings up the "Qualcom Atheros AR3011 bluetooth driver 3.0" and the yellow triangle has gone and my bluetooth is working.

All good you would think, but no if i switch computer of next time i restart it the same problem occurs.

The windows help desk said i had missing and corrupted files on my computer and this is when they said i would need the PREMIUM HELP.

I have scanned my computer with windows saftey scanner, hit man pro, and Malwarebytes and there is no malware on my computer.

But it all worked fine on Windows 7.

Looks like i might have to go back to window 7.

Any help on this matter would be greatly appreciated

From Matt

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi all,

I wanted to let you know I found a driver for the Qualcomm Atheros Bluetooth for Windows 10, up to and including, build 1909!

First of all my system specifications are:

HP Pavilion g6

AMD A6-3400M APU with Radeon(tm) HD Graphics 1.40 Ghz

8.00 GB RAM

X64 architecture

.5 Tb SSD HDD

Qualcomm Atheros AR3011 Bluetooth 3.0 + HS Adapter

The error I was getting from device manager was error code 43 (The "device" is reporting problems...)

The fix is this file from HP:

sp58499

The file from HP is the Qualcomm Atheros Bluetooth Driver Suite for Windows 8 operating system.

Download it to desktop.

Right click it, and select properties.

Check the unblock button, and select apply.

Select the compatibility tab, and choose run this in compatibility mode for windows 8.

Also, select run as administrator.

Select apply and OK.

Left click the file and accept the UAC warning.

Follow the onscreen instructions.

At the end, it will request a rebbot, please do.

Et, Voila! Functioning Bluetooth in Windows 10!

You're welcome.

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Anonymous

Hello ReduceReuseRecycle!

1.) First determine your computer System Type, x64 (64bit) or x86 (32bit). Press Windows Logo Key + S, type System Information and select System Information Desktop App. Look for computer System Type information.

2.) If you have x64-based PC you must choose and download AMD64 (second) 10.0.1.11 Driver that you can find at **Microsoft Update Catalog**. In case that you have x86-based PC you must choose X86 (first) Driver.

3.) Save compressed Driver file to any place on your computer, unpack (unZip) it and remember created Folder name.

4.) Press Windows Logo Key + X, select and open Device Manager.

5,) Expand Bluetooth. DoubleClick Qualcomm Atheros AR3011 Bluetooth 3.0. Select Driver. Update Driver. Browse my Computer for Driver Software. Click Browse button and navigate to the unZiped Driver location. When you will arrive to the unZiped Driver folder click OK and then Next. Driver Installation process will start.

6.) After installation check Qualcomm Atheros AR3011 Bluetooth 3.0 Driver Version. It should show 10.0.1.11.

7.) Close all opened programs and Restart Computer for changes to take effect.

8.) You are done!

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

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138 additional answers

Anonymous

2016-03-11T20:28:56+00:00

Hi

I am facing an issue while installing bluetooth. I have a Dell inspiron 14R N4110 and I am using Windows 10 64 bit Home. I had uninstalled them because I was facing issues with my bluetooth speakers. Windows is giving me an error that the drivers cannot be installed (screenshot attached). I have reinstalled my wireless drivers from Dell's website. When I try to install "Dell Wireless 1701 802.11 b/g/n, Bluetooth 3.0+HS" drivers from the manufacturers website, I get an error that these are not compatible with Windows 10.

Machine: Dell Inspiron 14R N4110

Windows 10 64 bit Home

Qualcomm Atheros AR3011 Bluetooth 3.0 adaptor

I am not sure on how to proceed in this case. Any help would be much appreciated.
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Anonymous

2016-03-11T23:54:52+00:00
Hi Akshay,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused, I will be glad to assist you with this.

As you mentioned that you received an incompatibility related error during the installation, I would suggest you to try installing the driver in compatibility mode by following the steps below and check again.
1. Right-click on the setup file of the driver and select "Properties".
2. Select "Compatibility" Tab.
3. Place a check mark next to "Run this program in Compatibility mode" and select Windows 8 from the drop down list.
4. Let the driver install and then check the functionality.
Also, try uninstalling and bluetooth audio related drivers in the device manager and restart the computer.

Windows key + X > Device Manager

Let us know the result.
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Anonymous

2016-03-13T10:02:16+00:00

Hi Vashi,

I have already tried the solution suggested by you but no luck. However, Windows tried to update the drivers via Windows Update resulting in error code : Error 0x800f0246. I have also attached the screenshot of the error message.

I have downloaded the drivers from my manufacturer's website but they won't install as they are not compatible with Win 10. I tried to bypass the default setup file and install the drivers but it is giving an installer error.

Any ideas?

Akshay
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