MSN Weather - Help Hub

Anonymous
2015-02-18T05:23:00+00:00

If you have no issues with the MSN App for Windows Phone App but simply want to learn how to use the MSN Weather WP App, please go to **MSN Weather Help**

This Help hub page serves as a means for the MSN Weather Engineering team to also interact with our end users on issues they are encountering with the Apps and the Weather site on www.msn.com in addition to also communicating known issues.

Are you seeing inaccurate weather conditions in the MSN Weather App?

The MSN Weather team has received feedback from users of our Apps Windows & Windows Phone platform as well as the MSN Weather website  about inaccurate weather conditions being reported ranging from Incorrect location detection (Home or Current), Inaccurate Current conditions (precipitation, temperature, wind etc.) or Forecast issues. Thanks for the feedback - we appreciate it very much. We are working to improve the quality of the app from a functionality and data perspective.

This discussion forum has been created to enable two-way communication between the MSN Weather team and users of the MSN Weather app (Windows, Windows Phone) around data quality issues users are experiencing with the app. When reporting issues, please be sure to provide us details that will help us diagnose issues faster such as:

  • User's Location (Current or Home)
  • Date of the Weather data anomaly.
  • Type of data issue - current conditions (temp, precipitation, wind) or forecast conditions
  • Version of OS (Windows, WP) on your device
  • Version of the app currently installed on the device
Windows for home | Other | Apps

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  1. Anonymous
    2015-03-25T20:55:31+00:00

    I've provided feedback about inaccuracies on the MSN Weather page three times now.  I've done so while comparing current outside conditions at my location with the current reported conditions from MSN weather, weather.gov, weather.com, accuweather.com and intellicast.com.  All of them report nearly identical conditions, except for MSN Weather, which is constantly off, by 10 or more degrees... and like today, where MSN states winds are 4 mph, while everyone else state they're 20-30, with a wind advisory.  That is simply unacceptable, when there are several other information sites available.

    I use MSN as my home page, because I'm a Hotmail user, and therefore, can get my news and weather also from the same page.  I'd really hate to switch home pages, but if this can't be fixed, I might as well, since I have to go elsewhere to get my weather info...

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  2. Anonymous
    2015-03-25T20:41:41+00:00

    Hello Dharmesh,

    Thank you for clarifying your issue. It would be great if you could provide latitude / longitude of the location where its failing. You can get this information from any compass app from the phone store. It should be closer to these numbers 18.930130,72.830093.

    Thanks.

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  4. Anonymous
    2015-03-24T23:13:09+00:00

    While we are investigating this on our side, could you confirm if you are have phone with SD card installed? Though model Lumia 925 does not support SD card, we just wanted to confirm if you are by any chance using SD card. Also let us know if reinstalling the app works or not.

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  5. Anonymous
    2015-03-24T15:56:27+00:00

    Hello МаксимСеменченко,

    Thank you for providing information on live tile issue on your phone.

    Does live tile update when you unpin / repin the tile or launch the app? Do you have a lock screen set for weather app? If yes does that fail to update as well? Generally after how long does the tile stop updating?

    When the tile stops updating, it would be great if you can check settings -> battery saver -> usage on the phone and make sure that weather app is allowed to run in the background. If there are many pinned tiles, platform may choose to disable live tile update for a specific app.

    Hello!

    Unpin/Repin helps.

    Launch the app doesn't helps.

    Lock screen is not setted for weather app.

    Live tile is not update automatically never. Only if I do something with it - change size or unpin/repin

    Battery saver is off on my phone. Weather app is allowed to run in the background.

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