Hi,
Thanks for posting your query on Microsoft Community.
As per your query, I would like to inform you that, this issue will be better suited on Xbox support Forum. We have a dedicated team to resolve the issues, related to Xbox. So, please post your query on Xbox forum.
Refer to the below link:
http://forums.xbox.com/xbox\_forums/xbox\_support/default.aspx
For any query related to Windows Operating System, feel free to post on Microsoft Community.