Windows 10 - VIDEO_TDR_FAILURE igdkmd64.sys

Anonymous
2015-08-05T13:25:39+00:00

Ever since i have upgraded to Windows 10 these failures happen at random times throughout the day. Mostly when i am playing a game but also has happened when watching Netflix. I have checked and updated all of my drivers and everything is up to date. 

Sometimes it says VIDEO_SCHEDULER_INTERNAL_ERROR, this one is not as often. I have looked online and tried almost everything people have said are solutions and nothing works, and there and almost no solved posts for this problem on windows 10 only for 8.1 and 7. The only way I can recreate the problem is by opening Hearthstone, other than that it is completely random and really annoying. 

PLEASE HELP

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2015-08-25T23:22:11+00:00

    Use the feedback app to report this problem

    I am expecting more new builds of Windows 10 to surface (no pun intended) 

    I am testing 10525 and this is simply another preview

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  2. Anonymous
    2015-08-26T04:37:14+00:00

    It sort of went away for me after the update. Now I get VIDEO_SCHEDULER_INTERNAL_ERROR instead... sigh

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  3. Anonymous
    2015-08-26T11:53:58+00:00

    It sort of went away for me after the update. Now I get VIDEO_SCHEDULER_INTERNAL_ERROR instead... sigh

    That is another device problem, WDDM or DXGI or somewhere down there is the driver stacks

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  4. Anonymous
    2015-08-27T14:26:21+00:00

    I have the same situation.  Surface Pro 3 i5/256GB, which I just received brand newfrom the Microsoft Store on Monday night as a warranty replacement for my previous unit!  I had noticed frequent spontaneous reboots in the previous SP3, usually accompanied by a "Kernel Power" event in the System Event logs, but this is the first BSOD I have encountered on either unit.    All Microsoft here too - I'm even wearing a Microsoft Band - please fix!!

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  5. Anonymous
    2015-08-27T16:48:43+00:00

    I upgraded my surface pro 3 nearly a month ago and no problems until this week.  Now I've had multiple BSODs every day.  I've been undocked the entire time, no external monitors, no game, probably running chrome each time + outlook.

    Surface Pro 3 Windows 10 BSOD with video_tdr_failure igdkmd64.sys

    I tried uninstalling and deleting the driver and rebooting and that seemed to work, but then it's still doing it.  Since I deleted the driver, there is no rollback.

    help!

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