Windows 10 - VIDEO_TDR_FAILURE igdkmd64.sys

Anonymous
2015-08-05T13:25:39+00:00

Ever since i have upgraded to Windows 10 these failures happen at random times throughout the day. Mostly when i am playing a game but also has happened when watching Netflix. I have checked and updated all of my drivers and everything is up to date. 

Sometimes it says VIDEO_SCHEDULER_INTERNAL_ERROR, this one is not as often. I have looked online and tried almost everything people have said are solutions and nothing works, and there and almost no solved posts for this problem on windows 10 only for 8.1 and 7. The only way I can recreate the problem is by opening Hearthstone, other than that it is completely random and really annoying. 

PLEASE HELP

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

124 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-08-25T23:22:11+00:00

    Use the feedback app to report this problem

    I am expecting more new builds of Windows 10 to surface (no pun intended) 

    I am testing 10525 and this is simply another preview

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2015-08-17T11:53:38+00:00

    I am also experiencing this random 'full system crash' error after upgrading to Windows 10 Pro  using a Surface Pro3 i7-4650U with the Intel HD Graphics 5000, and a single monitor attached via a Surface Pro3 docking station.  Resolution of the external monitor is set at the default recommended 2560x1440 resolution.

    Unfortunately there is no other Intel HD Graphics 5000 driver to roll-back (option greyed out) , as  the Intel driver version 10.18.15.4248 is that which came installed with Windows 10.

    This is a nasty error for Microsoft customers to encounter several times each day.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2015-09-02T20:21:29+00:00

    I just spoke to MS about this issue since I was not able to use the MS Display Adapter after updating to the newest driver.  They had me roll back to the one that is causing the BSOD errors and did acknowledge that the new driver has issue with wireless display that the older one did not have.  They said that I could either go to the new driver and not use my wireless display or roll back to the 4248 version and live with the BSOD issues until it can be resolved by Intel.

    No really the answer I was looking for!

    Regards,

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2015-08-06T02:57:28+00:00

    I have a Surface Pro 3 and get the BSOD with the error video_tdr_failure (igdkmd64.sys ). It's happened twice so far.

    The machine never restarts afterwards.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2015-08-14T16:38:26+00:00

    Just happened to me on my desktop while watching Netflix.  Rebooted the whole PC.  First time it has happened and I play lots of games.  My NVidia drivers are the latest version.

    Was this answer helpful?

    0 comments