Hey,
I made a video on how to fix this issue.
You can watch the video here : https://www.youtube.com/watch?v=F4xQMlZEyr0
Hope that it helps!
Microphone auto muting and the levels go down to zero
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello all.
I have come upon a recent issue with my computer. My microphone automutes itself , and the levels go down to zero as well. Even if I manually adjust levels to 100 and unmute it resets and automutes again after a short time ( less than a minute ). I have not updated drivers but I cannot see them being the issue because I had zero issues yesterday why would the problem begin today I did not update or install any new programs. I have tried another mic plugged in through the standard jack and it does the same thing. My mic is a logitech webcam USB. Any suggestions? I cant seem to find any solutions on the web other than the obvious " Oh unmute it" .
I feel this is a windows 7 issue and this is why I have come here.
Windows for home | Previous Windows versions | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
50 additional answers
Sort by: Oldest
-
Anonymous
2017-12-01T19:38:03+00:00 I am running windows 10, and it worked perfectly until yesterday when I was forced to apply the latest upgrade.
-
Anonymous
2017-12-02T03:27:14+00:00 I do not know if this helps, but I had the same issue, and was unable to start the mentioned program. After searching, I found the following:
Found a service called pjukhetjep, search going to pjukhetjep.kzogr pjukhetjep I disabled the service, restarted, and Malwarebytes started, and found something called rootkit.fileless.mggen which it's about to remove.....
After a half hour, mic controls working properly. I realize a bit off topic, but the provided solution did work, and thought that extra info might help somebody in a similar situation.
-
Anonymous
2017-12-19T23:14:05+00:00 Tried that works until I shut off computer and then its back. Don't want to have to go through this every time I log on.
-
Anonymous
2018-02-09T13:24:27+00:00 I got it fixed!! I downloaded "Malwarebytes", ran a scan, it found 6 instances of "rootkit" malware. Quarantined those, and problem is gone!!