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I recently upgraded to Windows 10, I had Windows 8.1 before and did not like it so, I was more than willing to upgrade. Since I upgraded I have been getting the "VIDEO_TDR_FAILURE" Error while playing a game on Steam called Borderlands 2. This Error does not appear while playing any other game and did not happen before the upgrade. Any help with this? I have read quite a few posts that talk about updating the Graphics Card's Driver, but it is up to date. Not really sure what to do, other then downgrade back to Windows 8.1 until I can find an appropriate fix for this issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I cannot load any GeForce driver update at all. So, I continue to get this error. I found on another website regarding Windows 10 that I would need to delete the Windows update #KB 3004394 and to make sure I had update
#KB 3024777. I can find both updates installed. But, I can't find either one of these to uninstall the one I need to uninstall. I have looked on the Nvidia site, but, I can't find any information. Please, someone help.
I read your replay but I still have a question how is it that the video card on my laptop handled Diablo 3 ROS very well without any problems before Windows 10 but suddenly gives me this problem over and over.
At times I cant even start up my laptop and log on without this happening.
Is the only real solution to go back to Windows 8.1 Pro again?
Hi,
Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.
The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.
Check this:
https://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx
The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities.
This happens most often when playing graphic intensive games, but can happen with any process that uses a large amount of graphic resources, such as when editing or creating videos.
I would suggest you to download the latest graphics card drivers from the manufacturer website and install it in compatibility mode. Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
If the issue still persists, I would suggest you to get in touch with the game manufacturer since its specific to that particular game.
Keep us posted if you face any issues on windows in future. We will be glad to help you.
