CD drive stopped working on samsung laptop with windows 8.1

Anonymous
2015-02-21T15:20:41+00:00

I have a Samsung np350v5c laptop and have always been able to use the cd/dvd drive. I have been on windows 8.1 for a while but have noticed over the last month that the cd drive does not work anymore. If you enter a cd it doesn't recognise it, the d drive doesn't appear in windows explorer etc. From browsing this forum I found a solution in 2012 to change registry by adding

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

to cmd prompt which I did and rebooted. Initially the d drive reappeared, I left the laptop in sleep mode overnight but when I opened it up the d drive had disappeared again.

Under device manager it says the drive is ST1000LM024_HN-M101MBB. I have tried uninstalling the driver and reinstalling, updating (says up to date)  but no joy.

My partner has the exact same laptop so I checked his and his cd drive isn't working either so it must be a conflict between with windows 8.1 and not a failing cd drive.

Does anyone have any new ideas please?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-02-24T17:22:30+00:00

    Can you provide the following info on the computer which may help determine any issue:

    Windows key + S > type msinfo32.exeand press "Enter" > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

    Also, can you do the following:

    Windows key + S > type eventvwr.exe and press "Enter"  > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    Hi

    I have saved the first file you requested. However, when I try to save the Event file after the save as box appears another box appears asking about display information (can tick no display info or display in other languages, English). Regardless of which I click on this box a warning message then appears saying 'The system cannot find the file specified'.

    What am I doing wrong?

    thanks

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  2. Anonymous
    2015-02-24T14:56:09+00:00

    Hi

    Someone else posted their comment after my query and people seem to be kindly helping them out but I wondered if anyone had any ideas about my issue in the opening post and then my reply to the MVP's advice?

    Many thanks

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  3. Anonymous
    2015-02-24T13:07:14+00:00

    Pinnacle is a program, not a driver.  What happens when you try to uninstall the driver for the optical drive?

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  4. Anonymous
    2015-02-24T12:10:19+00:00

    Having uninstalled the driver (Pinnacle I presume you mean) I am still left with a corrupt cd driver.

    If you meant the cd driver then the cd-driver cannot be deleted without permission from God knows who.

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  5. Anonymous
    2015-02-23T21:25:29+00:00

    What version of the Pinnacle program? 

    The driver can be uninstalled and reinstalled as opposed to updating.

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