CD drive stopped working on samsung laptop with windows 8.1

Anonymous
2015-02-21T15:20:41+00:00

I have a Samsung np350v5c laptop and have always been able to use the cd/dvd drive. I have been on windows 8.1 for a while but have noticed over the last month that the cd drive does not work anymore. If you enter a cd it doesn't recognise it, the d drive doesn't appear in windows explorer etc. From browsing this forum I found a solution in 2012 to change registry by adding

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

to cmd prompt which I did and rebooted. Initially the d drive reappeared, I left the laptop in sleep mode overnight but when I opened it up the d drive had disappeared again.

Under device manager it says the drive is ST1000LM024_HN-M101MBB. I have tried uninstalling the driver and reinstalling, updating (says up to date)  but no joy.

My partner has the exact same laptop so I checked his and his cd drive isn't working either so it must be a conflict between with windows 8.1 and not a failing cd drive.

Does anyone have any new ideas please?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-03-07T12:47:49+00:00

    You appear to be looking at the Microsoft Storage Spaces Controller.

    Is there an entry for the Intel storage controller?

    It may look something like the following:

    Intel(R) 7 Series Chipset Family SATA AHCI Controller

    If the Intel controller is not under the Storage controllers category try under the IDE ATA/ATAPI controllers category.

    Sorry found it now under IDE controllers

    There's 4 entries

    PCI\VEN_8086&DEV_1E03&SUBSYS_C0D8144D&REV_04

    PCI\VEN_8086&DEV_1E03&SUBSYS_C0D8144D

    CI\VEN_8086&DEV_1E03&CC_010601

    CI\VEN_8086&DEV_1E03&CC_0106

    cheers

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  2. Anonymous
    2015-03-07T12:44:19+00:00

    You appear to be looking at the Microsoft Storage Spaces Controller.

    Is there an entry for the Intel storage controller?

    It may look something like the following:

    Intel(R) 7 Series Chipset Family SATA AHCI Controller

    If the Intel controller is not under the Storage controllers category try under the IDE ATA/ATAPI controllers category.

    Was this answer helpful?

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  3. Anonymous
    2015-03-07T12:15:23+00:00

    You appear to be looking at the Microsoft Storage Spaces Controller.

    Is there an entry for the Intel storage controller?

    It may look something like the following:

    Intel(R) 7 Series Chipset Family SATA AHCI Controller

    If the Intel controller is not under the Storage controllers category try under the IDE ATA/ATAPI controllers category.

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  4. Anonymous
    2015-03-07T12:04:32+00:00

    There seems to be some subtle difference in the Hardware ID in the .inf file of the driver so that may be why you get that error.

    Can you confirm the following:

    Can you locate an Intel Storage Controller (under IDE ATA/ATAPI controllers or Storage controllers)  in the Device Manager and right-click the device > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

    What is listed under "Value"?

    Hi

    It states "Root\Spaceport"

    thanks

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  5. Anonymous
    2015-03-06T23:38:40+00:00

    There seems to be some subtle difference in the Hardware ID in the .inf file of the driver so that may be why you get that error.

    Can you confirm the following:

    Can you locate an Intel Storage Controller (under IDE ATA/ATAPI controllers or Storage controllers)  in the Device Manager and right-click the device > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

    What is listed under "Value"?

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    0 comments