CD drive stopped working on samsung laptop with windows 8.1

Anonymous
2015-02-21T15:20:41+00:00

I have a Samsung np350v5c laptop and have always been able to use the cd/dvd drive. I have been on windows 8.1 for a while but have noticed over the last month that the cd drive does not work anymore. If you enter a cd it doesn't recognise it, the d drive doesn't appear in windows explorer etc. From browsing this forum I found a solution in 2012 to change registry by adding

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

to cmd prompt which I did and rebooted. Initially the d drive reappeared, I left the laptop in sleep mode overnight but when I opened it up the d drive had disappeared again.

Under device manager it says the drive is ST1000LM024_HN-M101MBB. I have tried uninstalling the driver and reinstalling, updating (says up to date)  but no joy.

My partner has the exact same laptop so I checked his and his cd drive isn't working either so it must be a conflict between with windows 8.1 and not a failing cd drive.

Does anyone have any new ideas please?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-03-14T11:48:09+00:00

    The cdrom service is stopped with an exit code of 31 (0x1f) which would indicate "A device attached to the system is not functioning".

    I would take that to be the cd drive itself and I still suspect the issue may be with the SATA controller driver.

    The drive may work OK with Windows 7 but not Windows 8.1.

    Have you checked for a BIOS update?

    Also, you may want to go ahead and try the Windows 7 Intel Rapid Storage driver available from Samsung and see if it works any better.

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  2. Anonymous
    2015-03-12T11:39:08+00:00

    Can you right-click the Start button and select "Command Prompt".

    At the command prompt type the following and press "Enter" on the keyboard:

    sc query cdrom

    What is the result?

    HI

    I've put an image of the command prompt into the onedrive

    http://1drv.ms/1FedIEG

    thanks

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  3. Anonymous
    2015-03-12T00:32:11+00:00

    Can you right-click the Start button and select "Command Prompt".

    At the command prompt type the following and press "Enter" on the keyboard:

    sc query cdrom

    What is the result?

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  4. Anonymous
    2015-03-11T10:35:21+00:00

    Give this a try:

    Windows Key + R > type services.msc in the "Open" box > OK

    In the right window scroll down to the "Intel Rapid Storage Technology Service"

    Double-click the "Intel Rapid Storage Technology Service".

    Under the "General" tab in the drop-down menu beside "Startup type" choose "Automatic" (rather than "Automatic (Delayed start))" > OK

    Restart the computer.

    Hi

    I have done what you suggested but the cd drive still isn't working unfortunately. Any other ideas?

    thanks

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  5. Anonymous
    2015-03-10T03:04:31+00:00

    Give this a try:

    Windows Key + R > type services.msc in the "Open" box > OK

    In the right window scroll down to the "Intel Rapid Storage Technology Service"

    Double-click the "Intel Rapid Storage Technology Service".

    Under the "General" tab in the drop-down menu beside "Startup type" choose "Automatic" (rather than "Automatic (Delayed start))" > OK

    Restart the computer.

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