Error with Windows Update KB3000850

Anonymous
2014-11-19T14:40:18+00:00

Hi,

This update, KB3000850, is quite large -- something like 720+Mb.  After quite some time downloading (seemed to get stuck at 4% and 90% downloaded), I got error 800700002 when I tried to install this windows update.

Right after starting download, I disabled my real time anti-virus.

Can anyone suggest ways to overcome this problem???

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-11-21T02:41:24+00:00

    For more detail I would use the ReportingEvents.log to get the timestamp.  Then find the portion of CBS.log which corresponded to that.  It might give a clue about which module is "missing".

    Hello Robert,

    thanks for this great hint!

    Checking CBS.log revealed that KB3000850 is picky about the structure of the start menu...

    I had moved several entries to a sub-directory:

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessibility

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\Tablet PC

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools

    It is easy to spot these errors in CBS.log: search for ", Error" without the quotes (the comma space in front is important).

    After recreating these three directories I was able to install KB3000850 :-)

    Thanks again & greetings from Germany,

    Uwe

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-11-21T04:49:30+00:00

    It is easy to spot these errors in CBS.log: search for ", Error" without the quotes (the comma space in front is important).

    Good tip.  Thanks for sharing your resolution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-11-21T06:09:14+00:00

    Yeah, same here. Just created a new folder named System Tools in the start menu folder and the problem is gone. Thanks for the help :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-11-21T15:30:25+00:00

    I have tried everything suggested and more, this will not install.

    Here is a link to my last CBS log.

    Can anyone help?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-11-21T20:52:23+00:00

    Hi,

    yes I did everything described.

    The DISM .../restorehealth passed 3 times and no luck.

    Now I downloaded all the necessary updates to install this. Again: no luck.

    Don't know what the problem might be...

    Any else suggestions?

    Thanks

    Was this answer helpful?

    0 comments