Error with Windows Update KB3000850

Anonymous
2014-11-19T14:40:18+00:00

Hi,

This update, KB3000850, is quite large -- something like 720+Mb.  After quite some time downloading (seemed to get stuck at 4% and 90% downloaded), I got error 800700002 when I tried to install this windows update.

Right after starting download, I disabled my real time anti-virus.

Can anyone suggest ways to overcome this problem???

Thanks

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-11-19T19:48:28+00:00

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  2. Anonymous
    2014-11-19T19:46:30+00:00

    I have the same problem on two computers running Windows 8.1 x64. Both give exactly the same error message in Event Viewer (except for the 'User', obviously).

    They both get to the end of the update and then say failed. I have tried using the stand alone installer as well. Here is the output from Event Viewer from one of the computers:

    Log Name: Setup

    Source: Microsoft-Windows-WUSA

    Date: 19/11/2014 19:41:17

    Event ID: 3

    Task Category: None

    Level: Error

    Keywords:

    User: DESKTOP\P

    Computer: Desktop

    Description:

    Windows update "Update for Windows (KB3000850)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\WINDOWS\system32\wusa.exe" "F:\Windows 8\Windows8.1-KB3000850-x64.msu" ")

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />

    <EventID>3</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-11-19T18:41:17.951334800Z" />

    <EventRecordID>3208</EventRecordID>

    <Correlation />

    <Execution ProcessID="2140" ThreadID="3224" />

    <Channel>Setup</Channel>

    <Computer>Desktop</Computer>

    <Security UserID="S-1-5-21-518983977-3308070022-825916067-1000" />

    </System>

    <EventData>

    <Data Name="UpdateTitle">"Update for Windows (KB3000850)"</Data>

    <Data Name="ErrorCode">2147942402</Data>

    <Data Name="ErrorString">The system cannot find the file specified.</Data>

    <Data Name="CommandLine">"C:\WINDOWS\system32\wusa.exe" "F:\Windows 8\Windows8.1-KB3000850-x64.msu" </Data>

    </EventData>

    </Event>

    Any help please?

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  3. Anonymous
    2014-11-19T18:43:10+00:00

    Robert,

    Thanks for your quick reply.

    Well, I ran DISM and it fixed whatever it needed to (sorry can't recall the exact wording).

    I then rebooted and tried to download and install this update again -- got same error.

    No joy -- any other ideas?

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  4. Anonymous
    2014-11-19T17:51:27+00:00

     got error 800700002 when I tried to install this windows update.

    Probably indicates that there is WinSxS corruption. 

    http://support.microsoft.com/kb/947821/en-us

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