Error with Windows Update KB3000850

Anonymous
2014-11-19T14:40:18+00:00

Hi,

This update, KB3000850, is quite large -- something like 720+Mb.  After quite some time downloading (seemed to get stuck at 4% and 90% downloaded), I got error 800700002 when I tried to install this windows update.

Right after starting download, I disabled my real time anti-virus.

Can anyone suggest ways to overcome this problem???

Thanks

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-11-21T15:30:25+00:00

    I have tried everything suggested and more, this will not install.

    Here is a link to my last CBS log.

    Can anyone help?

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  2. Anonymous
    2014-11-21T06:09:14+00:00

    Yeah, same here. Just created a new folder named System Tools in the start menu folder and the problem is gone. Thanks for the help :)

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  3. Anonymous
    2014-11-21T04:49:30+00:00

    It is easy to spot these errors in CBS.log: search for ", Error" without the quotes (the comma space in front is important).

    Good tip.  Thanks for sharing your resolution.

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  4. Anonymous
    2014-11-21T02:41:24+00:00

    For more detail I would use the ReportingEvents.log to get the timestamp.  Then find the portion of CBS.log which corresponded to that.  It might give a clue about which module is "missing".

    Hello Robert,

    thanks for this great hint!

    Checking CBS.log revealed that KB3000850 is picky about the structure of the start menu...

    I had moved several entries to a sub-directory:

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessibility

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\Tablet PC

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools

    It is easy to spot these errors in CBS.log: search for ", Error" without the quotes (the comma space in front is important).

    After recreating these three directories I was able to install KB3000850 :-)

    Thanks again & greetings from Germany,

    Uwe

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  5. Anonymous
    2014-11-20T23:41:52+00:00

    Isn't here anybody who can help?

    Try looking for the details that I suggested?

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