Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Windows for home | Windows 10 | Devices and drivers

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Anonymous
2015-07-09T12:22:08+00:00

It helped me.Enable checkbox.

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  1. Anonymous
    2015-01-28T02:55:41+00:00

    I have the same problem. I tried rebooting,moved to different USB port still does not recognize the keyboard or mouse. Also tried F8 on reboot, nothing, no mouse or keyboard. I can't do anything but shut the computer down using the power button, on start up I get to the sign in screen (Hi there, welcome back!) but still no M or K. I can't roll back (before I get to the sign in screen) because it doesn't recognize any inputs including F8. Can anyone HELP!!

    I have a HP computer with Microsoft Wireless 800 Keyboard and Mouse 

    Upgraded from "7"

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  2. Anonymous
    2015-01-27T23:32:49+00:00

    So I had to restart my PC press "F8" on startup. I still had to select which HDD to boot to, but this then took me to the repair screen and I was able to rollback to Windows 7 from t here. I hope this helps and my wireless USB was working again for all of this.

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  3. Anonymous
    2015-01-27T23:26:18+00:00

    I have this exact same issue on my system I just updated from Windows 7. I tried a wireless keyboard and mouse along with a connected USB keyboard and mouse. I also tried restarting and still unable to get anything to work.

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  4. Anonymous
    2015-01-27T01:50:15+00:00

    Hi Jaredlange,

    In addition to ‘Slance’ question. I would appreciate if you could also answer the following questions:

    • Did you try restarting the computer and check?
    • Did you try connecting the Keyboard and Mouse to another USB port and check if it works?

    Thanks and regards,

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