Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Windows for home | Windows 10 | Devices and drivers

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Anonymous
2015-07-09T12:22:08+00:00

It helped me.Enable checkbox.

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  1. Anonymous
    2016-07-18T14:48:44+00:00

    I agree, surely it should be straightforward to do so.

    All Asus says in their Drivers and Tools section, as far as I can tell, is: 

    ASUS USB Charger Plus (For Windows 10 Upgrade)

    ASUS USB Charger Plus is a tool to quickly charge your Apple mobile device.

    To avoid quick charger no function due to compatibility issue after upgrade to Windows 10, please update ASUS USB Charger Plus to v4.1.6 or above.

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  2. Anonymous
    2016-07-18T14:31:34+00:00

    MS should add it to list of excluded applications.

    Unfortunately they don't.

    ASUS support didn't seem to know of issue until I found it out, asked them and then they confirmed it is not supported in W10.

    Had days of being given driver fixes etc ... by them.

    W10 upgrade should simply disable this as it is not W10 compatible.

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  3. Anonymous
    2016-07-18T14:21:59+00:00

    I had exactly the same issue with at least six install attempts using various ideas from people - each followed by a restore of the boot drive. The AiCharger was the issue. Asus knows it's not compatible with W10, whether they know it blocks installation I don't know. I'd have thought Microsoft would know and would identify it as an incompatible product that must be uninstalled.

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  4. Anonymous
    2016-07-04T05:19:43+00:00

    Thanks for the response - does not look good!Will continue to ssek advice

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