Mouse and keyboard input not working after windows 10 upgrade from windows 7.

I agree, surely it should be straightforward to do so.

All Asus says in their Drivers and Tools section, as far as I can tell, is: 

ASUS USB Charger Plus (For Windows 10 Upgrade)

ASUS USB Charger Plus is a tool to quickly charge your Apple mobile device.

To avoid quick charger no function due to compatibility issue after upgrade to Windows 10, please update ASUS USB Charger Plus to v4.1.6 or above.

I just discovered that if I do a clean install of Windows 10 all  files will be wiped out on the computer.  At least according to the info give at the following site.

http://www.gottabemobile.com/2015/07/30/how-to-do-a-clean-install-of-windows-10/http://www.gottabemobile.com/2015/07/30/how-to-do-a-clean-install-of-windows-10/

So, a clean install of Windows 10 isn't an option.

I have an HP desktop which had been running Windows 7 very successfully along with a Logitech cordless MX 5500 keyboard and mouse. Just upgraded to Windows 10 and am at the screen which says "Hi there, welcome back!" and invites me to click on the "next" button. However, neither the mouse nor the keyboard are working. I've tried rebooting several times, have reset the mouse and keyboard and pressed the f8 button. All to no avail.

have you or anyone else found a solution. Otherwise my computer is now useless!

martinshawllb

Hi Martin,

I've had the same exact problem since I upgraded to Windows 10 from 7 a few weeks ago. My MX5500 mouse and keyboard still don't work after a reboot.  However, a relatively quick and easy work around is to just unplug the Logitech USB dongle, wait a couple of seconds and plug it back in.  After doing this, my mouse and keyboard work until the next power down/reboot. I don't power down or reboot my desktop very often and the mouse and keyboard continues to work after coming out of sleep.  But, to make unplugging and plugging back in a little easier, I use a USB extension cord for the dongle and have it resting on my desk so it is much easier to unplug and plug back in.

So try unplugging the USB dongle for the MX 5500 and plugging it back in and the mouse and keyboard should start working - until the next reboot!

i found a solution to the problem, although i cannot recall too clearly how i fixed it. 

1. go to settings 
2. click on devices ( bluetooths printer mouse )
3. scroll down on the right side until you see " related settings " and click on device and printers 
4. once you are there you should see devices , printers , and another option below printers.
5. there should be something labled as usb controller or something similar.
6. you have to select that device and go to the hardware tab
7. click on properties 
8. go down to change settings 
9. go to the driver tab 
10. uninstall the driver
11. restart the computer when you are asked to 
12. should be fixed

i believe that the port for the usb mouse was being used by whatever that controller was and after you uninstall it, then the usb mouse should work.