Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Windows for home | Windows 10 | Devices and drivers

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Anonymous
2015-07-09T12:22:08+00:00

It helped me.Enable checkbox.

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  1. Anonymous
    2016-09-16T01:21:31+00:00

    Every solution I've seen on the web require the mouse or keyboard. 

    For use in a state where they are recognized.  Alternatively, if you have Touch or a Pen you could use that input method.  If you had Speech Recognition working you could use that.   Some reported that they were able to use Remote Desktop as a workaround.  My last suggestion involved trying to get the user to find out whether the keyboard worked for Advanced Boot Options.  No response to that idea so far.

    FYI

    Robert Aldwinckle


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  2. Anonymous
    2016-09-15T21:30:10+00:00

    Since the Mouse and Keyboard are not working does anyone have a solution that does not require the mouse and/or keyboard? Every solution I've seen on the web require the mouse or keyboard. 

    I'm not sure how to fix an issue that's preventing the mouse and Keyboard from working if the solutions require the mouse and keyboard to work in the first place?

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  3. Anonymous
    2016-08-20T20:25:10+00:00

    We are unable to use our wireless keyboard will not sync with computer

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  4. Anonymous
    2016-08-06T00:35:57+00:00

    Yes, you'd think it would have popped up an incompatibility message.

    I wonder whether remote desktop would have worked. Life is too short to try.

    Interesting that the dead USB ports were not limited to those on the MB, I have an addin 3.0 USB card and it also stopped working.

    Spread the information.

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