Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Windows for home | Windows 10 | Devices and drivers

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Anonymous
2015-07-09T12:22:08+00:00

It helped me.Enable checkbox.

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  1. Anonymous
    2016-04-12T09:20:14+00:00

    The problem is because windows not detect the usb motherboard drivers my only solution was to connect keyboard and mouse ps2  and then install the drivers manually of the motherboard (sorry bad english)

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  2. Anonymous
    2016-04-11T03:50:31+00:00

    I have this problem with a wired keyboard, wired mouse, bluetooth keyboard, wireless keyboard, bluetooth mouse, and wireless mouse.  It happens to me for ALL types of input devices, including touch screen and pen on my Surface Pro 4.  I think the problem is much deeper than just that setting.

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  3. Anonymous
    2016-04-10T20:41:05+00:00

    After spending 1 day and a half talking with agents online and the phone my husband took the pc to the Microsoft store as suggested by one the people on the phone. We tried the disk and partition and couldn't go thru with the volume, etc. Before taking the pc to the store we made sure that it was turning on. Indeed keyb and mouse work on BIOS but not on Windows environment. At the store the technician hook the pc and turned it on and voila the screen was locked and no response from the mouse and keyb. Technician said that during the update and not upgrade Windows10 somehow kicked the drivers out of the pc. They have to look at it and see what is going on. Hopefully sometime this week will hear from Microsoft store. Pc was dropped last Wed.

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  4. Anonymous
    2016-04-10T17:56:20+00:00

    I am having problems with my Lenovo y500. I cannot use the Keyboard and external mouse.. I think it happened after an update.

    I am able to move the touchpad around but clicking is not possible. I am running Windows 10 pro 64bit.

    It also says "The drive where Windows is installed is locked" when i try to repair.. It starts up fine in a few seconds but then i cannot click to go to the login screen and use the keyboard.

    I tried this: http://www.thewindowsclub.com/the-drive-where-windows-is-installed-is-locked

    tried repair with windows 10 on USB stick and CD. didnt work.

    The power unplugging thing without battery did not work either..

    I have windows 10  on my 128 gig plextor ssd. This worked fine for half a year. I now installed windows 10 on my HDD in the samen machine. The mouse and keyboard work on my HDD on windows 10  but wont on my SSD windows 10..

    What can i do? still have some data on the ssd and cannot get in from HHD..

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