Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Same problem here with my husband pc ASUS. The pc was working fine last Monday night 4/4/16. He shut off the pc and it went into update mode. Next day he turn the pc on and got stuck on the screen lock with a picture of biker going down the hill. Mouse and keyboard didn't work at all. They work in the BIOS but not in the Windows environment. He called a talk to at least 6 people from the far east and they couldn't figure out the problem. Yeah, turn off or on the pc 3 times, unplug mouse, keyboard, replace them, etc...but nothing worked. Even remote access and the Windows 10 ISO disk  didn't work. Finally after to much frustration he took the pc to the Microsoft Store so they can look at it and at no charge. Oh well they tried to sale him a service package in order to expedite the service, he refused. Now he has to wait 6 days to get the pc back and hopefully at no charge, as they said. He has very important architectural drawings and other 3d files he was working on. Not only that but he is very upset for this fiasco. I know him very well and if they try to charge him he won't pay. Since he hasn't agree to pay anything. Even when he contact the people at the store he told them that he won't pay if he drops the pc. Fortunately we have 2 pc's and a laptop so he can continue his work. In the previous updates we lost the sound in 3 pc's. We were able to fix it ourselves. We have 2 HP's  and a Toshiba laptop and all together an age of 3 years. The one with the serious issues is the ASUS is the one most affected with this Windows 10 updates.  One thing for the blogs that we didn't try was to turn off the pc by unplugging the power cord, hmmm? Still a real FIASCO.

Are you using the Preview or RTM version as this is the site for testing of newer version of Win10 before releasing to the public and isn't a support site for the Public released version.

 This Forum

Applies to 

• **Windows Insider Program**
• **Windows Insider Preview**
• **Devices** and drivers
• PC

Same problem here with my husband pc ASUS. The pc was working fine last Monday night 4/4/16. He shut off the pc and it went into update mode. Next day he turn the pc on and got stuck on the screen lock with a picture of biker going down the hill. Mouse and keyboard didn't work at all. They work in the BIOS but not in the Windows environment. He called a talk to at least 6 people from the far east and they couldn't figure out the problem. Yeah, turn off or on the pc 3 times, unplug mouse, keyboard, replace them, etc...but nothing worked. Even remote access and the Windows 10 ISO disk  didn't work. Finally after to much frustration he took the pc to the Microsoft Store so they can look at it and at no charge. Oh well they tried to sale him a service package in order to expedite the service, he refused. Now he has to wait 6 days to get the pc back and hopefully at no charge, as they said. He has very important architectural drawings and other 3d files he was working on. Not only that but he is very upset for this fiasco. I know him very well and if they try to charge him he won't pay. Since he hasn't agree to pay anything. Even when he contact the people at the store he told them that he won't pay if he drops the pc. Fortunately we have 2 pc's and a laptop so he can continue his work. In the previous updates we lost the sound in 3 pc's. We were able to fix it ourselves. We have 2 HP's  and a Toshiba laptop and all together an age of 3 years. The one with the serious issues is the ASUS is the one most affected with this Windows 10 updates.  One thing for the blogs that we didn't try was to turn off the pc by unplugging the power cord, hmmm? Still a real FIASCO.

After reading posts from others who have tried the "free" WIN10 update, I see that I was relatively lucky. I trusted MS's overblown propaganda and tried to update to WIN10 on my WIN7/32 PC. It ate up an hour and a half of valuable time, several reboots, etc., after which it unceremoniously rolled my machine  back to WIN7, where I started, and the Great Oz Microsoft bestowed upon me this useless error message:  "Windows 10 was not installed due to unknown error."

I have grown wiser from this harrowing experience. My nieve trust in Microsoft has been obliterated, totally destroyed. If I were to attempt this Windows 10 FUBAR goat-rope again, then I would thereby prove myself to be a hopeless fool.

At least, the surprise roll-back to WIN7 works as it did before I fell down this digital rabbit hole. Maybe I should get a new Apple, huh? Got to be better than this disaster.

Do the rest of your USB ports work?  If so, its either your mouse driver, or "that" USB port. Try another port. If none of your USB ports work, welcome to the club.  PLEASE post your system specs.