getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2016-05-25T20:50:08+00:00

    With Windows 10 OS, I already had the SNMP Status disabled, so that is not a solution.  I am using a Lantronix print server that works just fine for printing from my iPhone/iPad through the network, but I can't print from my desktop.

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  2. Anonymous
    2016-05-28T12:52:59+00:00

    Hi Jim,

    I would suggest you to try the steps provided below and see if it helps you to fix the issue.

    Method 1:

    a. Press Windows key + R and type services.msc in the search field and press enter.

    b. In the Services listed stop the Print Spooler service.

    c. In Windows Explorer, navigate to the folder below, and open the PRINTERS.

     C:\Windows\system32\spool\PRINTERS

    d. Click on Continue or Yes (if prompted by UAC) to approve opening the PRINTERS folder.

    e. Delete all files in the PRINTERS folder until it is empty, and then close Windows Explorer.

            Note: DO NOT DELETE the PRINTERS folder itself. Only delete its contents.

    f. Open Services, and start the Print Spooler service.

    Method 2:

    Let's start the all the dependencies service for the printer spooler service. Follow the steps provided.

    1. Press Windows key + R and type services.msc in the search field and press ENTER.

    2.  Scroll down toPrint spooler.

    1. Right click and click properties, click the tab “Dependencies”
    2. Note all of the dependent services listed, and then close thePrint Spooler Properties window.

    If any of the dependent services are missing or cannot be started, try uninstalling all installed printer drivers and then reinstalling them.

    Do keep us updated.

    Regards,

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