getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2014-11-26T02:00:54+00:00

    I also have this problem since installing KB3000850.

    My printer is a Brother MFC-490CW.

    I turn it on and Windows does not notify me that it has found it wirelessly. (I have not tried it via usb cable).

    The document shows up in the queue in MS Word but printer is offline; as do the comments when I double-click the icon in Control Panel.

    It is set as Default Printer but there is no option to "Use Printer Online" when I right-click on it.

    I have not tried to restore computer or remove KB3000850.

    Thank you.

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  2. Anonymous
    2014-11-23T02:09:57+00:00

    HI,

    Thank you for contacting Microsoft Community.

    1. What is the Make and Model of your printer?
    2. Are you connecting your printer using wired or wireless network?

    While running printer troubleshooter, if printer is offline you will receive error code or error message. I would suggest to follow the steps below and check the status of the printer at Control Panel.

    1. Press Windows Logo + "X".
    2. On left click on "Control Panel".
    3. In control panel Click on Devices and printers
    4. If the Printer is offline, Right-click on the printer and select “Use Printer Online”.
    5. The display should change to ready when the printer is set to online.

    Important: When finished, it is recommended to reboot the computer to apply the changes.

    Note: After reboot, check if printer is working. if issue still persists, I would suggest you to refer the link below.

    How to  refresh, reset, or restore your PC;

    Disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

    http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

    Note: Refer to the section "Restore your PC to an earlier in time" in the above link.

    Important: After system restore, uninstall and re-install printer software if required and check if it works.

    Reply us with the result, so we can assist you further.

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