getting error 0x803C010B while runing printer troubleshooter

Anonymous

Original Title: Can't Troubleshoot - get error 0x803C010B

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

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Answer accepted by question author

Anonymous

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

Open Control Panel.
Select Hardware and Printers option.
Right click on the Network printer (your printer).
Choose Properties.
Go to the Ports tab and choose Configure.
Uncheck SNMP Status Enable option.
Restart the computer and check if the issue persists.

Please reply for any further help.

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Answer accepted by question author

Anonymous

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Answer accepted by question author

Anonymous

There was as recent update that allows the firewall to let Epson Print inside. With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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119 additional answers

Anonymous

2015-01-06T19:36:40+00:00

Hello,

I am using an HP1515n colour laser printer, made sure the TCP/IP address in the printer matches the name in the printer driver port configuration.

Also tried to uncheck SNMP, which does not help, also tried to use Raw output instead of LPR protocol, also makes no difference.

I have a simple modem/router in one, so no conflict can occur there. Only other devices in my network are a DS213 with a diffferent IP address, and a Philips BDP9700. This device was added twice, one time with same IP address as printer. I removed the duplicate device, without the wanted effect.

Please help?
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Anonymous

2015-01-04T15:50:41+00:00

Im having similar problems. my network consists of a Cisco/Linksys E1200 wireless router, a net gear 8 port switch, an HP laptop running Win 8.1, a Desktop running Win 7, a Cannon MP series printer (wired), a Ricoh Aficio SG3110DN printer (wired). The reason for the 8 port switch is to run 2 smart TV's, a remote router in a workshop about 150' away, and a Verizon network extender (cell signal is **** where I live). Both Printers and the PC are plugged directly to the router. This system worked great when I first installed the Ricoh printer about a month ago, printed one picture and thought all was well. Now I cant get the Ricoh printer to print anything. When running the troubleshooter I get:

"An unexpected error has occurred..."

Package ID: DeviceCenterDiagnostic

Path: C:\windows\Diagnostics\Index\DeviceCenterDiagnostic.xml

Error code: 0x803C010B

Source: Engine

User: LAPTOP\Jack

Context: Elevated

I followed one of the earlier posts checking ports and the SNMP, but there is no Ports tab on this printer properties. On a different site someone mentioned checking the IP address on the printer which I did but cant find where it is on the computer to make sure they match.
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