getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2015-02-26T18:56:34+00:00

    3)  I get error 0x803C010Bwhen I run the Windows Printer Install Troubleshooter. 

    I notice that you also used the HP forums about this.  So did you look at this article that apparently another poster found and had success with?

    http://h20566.www2.hp.com/hpsc/doc/public/display?calledBy=&docId=emr_na-c03470332-23&docLocale=en_US

    That is actually about a LaserJet but it contains relevant links for you I think.  In particular there is this one which makes it look as if you could at least download a complete package for W8 and try to install it in compatibility mode for W8.1

    http://support.hp.com/us-en/document/c03168175

    Good luck

    Robert Aldwinckle

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  2. Anonymous
    2015-02-26T01:36:53+00:00

    Basics:  Toshiba Satellite 875 wireless laptop; Windows 8.1 Operating System; wireless HP Officejet Pro 8500 A910 - AIO.  Our wireless system was installed by Charter network.  All the other wireless devices in our home are working just find except , of course, my Windows 8.1 computer.

    1)  I cannot follow these directions because I am attempting to REINSTALL the printer so, it is not listed. 

    2)  Everything was working fine until the Windows 8.1 auto update.  (After reading the other comments, it seems that it doesn't matter what kind of printer we have, the commonality seems to be the Windows 8.2 update!!!) 

    3)  I get error 0x803C010Bwhen I run the Windows Printer Install Troubleshooter. 

    4)  As stated at the beginning, I have a Toshiba Satellite 875 wireless Laptopthat came with Windows 8.1 preloaded  therefore, no CD.  Toshiba supports Windows 8.1 issues since they preloaded it.  (What a concept - a company standing by their product and or the work they did on it!) 

    5)  HOWEVER, this involves MORE than a Windows 8.1 issue with an update since there is a printer involved.  The printer is a wireless HP Officejet Pro 8500 A910.   I have contacted Toshiba in the past and purchased a Service Contract that covers 3 Major Issues a year (i.e., issues that involve a third item, like the printer).  I had used up my 3 Major Issues for the year on Windows 8.1 problems before this auto update!  So, now, I think I need to work with the Windows folk!

    6)  What I have done: Unplugged everything, waited 10 minutes, then plugged everything back in.  And, yes, the printer is plugged directly into the wall socket. (This seemed to be important to someone I spoke with before coming to this site.) 

    7)  PLEASE, tell me how to get Windows 8.1 (with the update) to:

         a.  Recognize the HP Officejet Pro 8500 A910 printer that had been printing

         b.  Re-Install the HP Officejet Pro 850 A910 printer that had been printing, and

         c.  Insure that it will STAY installed!

    8)  Thank you.

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