getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2016-04-08T18:02:12+00:00

    Checked as said snmp was uchecked staus.

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  2. Anonymous
    2016-03-11T13:23:05+00:00

    Hi 

    I too am now experiencing the same issue with message saying either the printer (any printer) is either offline or in an error state. The troubleshooter reporting the error code : 0x803c010c

    This is on an new HP Pavilion laptop running Windows10 the printers were all working fine until a couple of days ago. re-installing the printer drivers has had no effect nor has disabling SNMP, or any of the other remedies suggested on this thread.  The only thing that has changed is some updates- I've tried uninstalling the most recent updates but one update doesn't have an uninstall facility (KB3139907).

    This is causing me untold grieve, and wasting hours of my time. Unless I can get a resolution soon, I will have to revert to installing Windows 7.

    I need Microsoft to provide a fix ASAP, quite obviously this issue has been around for quite some time, it is a fix that is long overdue.

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