getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2017-04-21T00:01:53+00:00

    Hi Simon,

    The error that you are still receiving may be a result of printer failure. In addition to the troubleshooting steps that you have already tried, you can follow the methods below:

    Method 1: Check this article: Fix printer problems and follow the steps under Troubleshoot printer problems section.

    Method 2: Do a power reset and check if the printer is plugged in firmly to the wall outlet to ensure that the equipment is receiving full power.

    1. Turn on the printer and disconnect the cord from the rear of the equipment.
    2. Next, unplug the power cord from the wall outlet and wait for 15 seconds.
    3. Plug the cord back to the wall outlet and connect the cord back to the equipment.
    4. The printer should automatically turn on. If not, press power button.

    If issue still persist, we recommend that you get in touch your printer's manufacturer for further assistance regarding hardware related issues.

    We'll wait for an update.

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  2. Anonymous
    2017-04-20T22:51:56+00:00

    im still getting the 0x803C010B while;e troubleshooting even though the SNMP is deselected.  any other ideas?

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