Windows Media Center EPG Data issues - UPDATE 7/27

Hi everyone:

I'm Jon, a Program Manager with Microsoft who works on servicing Windows Media Center.  I want to share an update with you about the EPG issues some of you are experiencing.

Rovi is working with Microsoft directly on all Windows Media Center related issues.  Our official path of support for WMC issues is to log a feedback report within the Microsoft Connect site (https://connect.microsoft.com/site1145/Feedback).  Microsoft will triage the problems there, and report any lineup or data accuracy related issues to Rovi you.  Note that you will need to login to the Connect site and link your MS account with to it for the link above to work properly.  You can also go to http://connect.microsoft.com, sign in there, and navigate to the "Media Center Program Guide Data Feedback Home" site.

There are a few problems with the data conversion that are known issues. We are working to resolve these as quickly as possible.

1. **The issue regarding OTA channels not surfacing to the WMC guide is believed to be resolved.**Please run through your WMC setup (if necessary) and confirm if you now have the missing channels along with their corresponding guide data. If you continue to have issues please open a ticket with Microsoft in the Connect application. Microsoft will work directly with Rovi on any further issues you might be having.
2. Series recordings problems. We believe we have identified the problem and Microsoft and Rovi are working towards the best solution. At this time we don’t have an estimate on when this will be fixed.
3. Cable card lineups not displaying the HD channels. Microsoft and Rovi are working on a long term solution. In the meantime a work around has been implemented for customers with Cablevision/Optimum lineups and you should expect to receive the HD channels within 24-48 hours from 7/23.

We will continue to provide updates on this thread as they occur.

--Jon, MSFT