I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

i can confirm this as well. for a brief moment, on the xps 15 9550, i had switched to synaptics drivers..,. which were awesome.. .., but post this update, windows overrode those drivers.. performance is much better/usable. i did try the synaptics driver again, but the scroll was messed up on the same (version) drivers!..............

Hi There, I recently purchased the DELL XPS13 (9350 - Skylake) for my Xmas and I have to admit I was very disappointed with the Precision Touchpad for the same reason mentionned. I knew about the issue in the first generation but was hoping the second generation would be fixed. I have gone through numerous post and tried to update some registry key with only little improvement. Having read your post, I upgraded to the latest Win10 build 10.0.10586 and indeed the Precision Touchpad is now way better. No more lag, and two fingers scroll works like a charm. So thank you for your post and your advise! You probably saved my Xmas!

I had Dell XPS13 (9350), and used generic synaptics driver for a while. It has been great. Just this morning I found out that my laptop has gone through a big update(that blue screen saying hello to you). After the boot, I found out that some of the settings were reset. Next I found out that the PTP driver was back on and my synaptics driver was gone! But guess what? => there is no delay when doing the micromovement! I guess they finally fixed it! Bye. EDIT: Ok, I still notice some delay, but it is much better in terms of response( just like other replies say). I get most delay from pointing downward. Only this movement seems to have the same delay as before.

I have the same xps 13 9350 and when using 2 finger scrolls I get a VERY jumpy screen at times. It will scroll way down or up automatically. Does anyone else get that? I am on that latest Win10 build as well.

Hi, OEM's are 100% responsible for everything on the computer including Windows. They sign contracts stating that fact so users will not get caught between the OEM's and Microsoft or other providers. Sorry you are having the issue however you absolutely need to be working with Dell. Rob - SpiritX I'm just another user who had the same problem and figured out pretty quickly that Dell uses Microsoft's built-in drivers for the precision mouse, at Microsoft's urging, and that only Microsoft could fix the problem. I would like to thank "MS MVP" SpiritX for doing absolutely nothing to help resolve this, for dodging and pointing away from the only company that could actually do something (Microsoft), for spamming this list repeatedly with the unhelpful "go away" post above which obscured the useful discussion happening around him, and for the following particularly nasty retort to a very relevant post indicating that Microsoft-branded laptops had the same issue and that the issue was really a native Windows driver: Hi, This thread is about a touchpad on a Dell computer, not a Surface. If you have a problem with a Surface please post in the Surface Forums. Rob - SpiritX Thanks for nothing SpiritX! Thanks to all the others that kept on this issue until it was actually addressed. By Microsoft. I'd agree that there's more improvement to be had, but at least someone worked on it.

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2015-11-15T03:20:46+00:00

i can confirm this as well. for a brief moment, on the xps 15 9550, i had switched to synaptics drivers..,. which were awesome.. .., but post this update, windows overrode those drivers.. performance is much better/usable.

i did try the synaptics driver again, but the scroll was messed up on the same (version) drivers!..............
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Anonymous

2015-11-30T00:31:43+00:00

Hi There,

I recently purchased the DELL XPS13 (9350 - Skylake) for my Xmas and I have to admit I was very disappointed with the Precision Touchpad for the same reason mentionned.

I knew about the issue in the first generation but was hoping the second generation would be fixed. I have gone through numerous post and tried to update some registry key with only little improvement.

Having read your post, I upgraded to the latest Win10 build 10.0.10586 and indeed the Precision Touchpad is now way better. No more lag, and two fingers scroll works like a charm.

So thank you for your post and your advise! You probably saved my Xmas!
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Anonymous

2015-12-02T01:30:39+00:00

I had Dell XPS13 (9350), and used generic synaptics driver for a while. It has been great.

Just this morning I found out that my laptop has gone through a big update(that blue screen saying hello to you).

After the boot, I found out that some of the settings were reset. Next I found out that the PTP driver was back on and my synaptics driver was gone! But guess what?

=> there is no delay when doing the micromovement! I guess they finally fixed it!

Bye.

EDIT: Ok, I still notice some delay, but it is much better in terms of response( just like other replies say).

I get most delay from pointing downward. Only this movement seems to have the same delay as before.
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Anonymous

2015-12-17T00:11:46+00:00

I have the same xps 13 9350 and when using 2 finger scrolls I get a VERY jumpy screen at times. It will scroll way down or up automatically. Does anyone else get that? I am on that latest Win10 build as well.
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Anonymous

2015-12-24T02:37:00+00:00

Hi,

OEM's are 100% responsible for everything on the computer including Windows.

They sign contracts stating that fact so users will not get caught between the

OEM's and Microsoft or other providers.

Sorry you are having the issue however you absolutely need to be working with

Dell.

Rob - SpiritX

I'm just another user who had the same problem and figured out pretty quickly that Dell uses Microsoft's built-in drivers for the precision mouse, at Microsoft's urging, and that only Microsoft could fix the problem. I would like to thank "MS MVP" SpiritX for doing absolutely nothing to help resolve this, for dodging and pointing away from the only company that could actually do something (Microsoft), for spamming this list repeatedly with the unhelpful "go away" post above which obscured the useful discussion happening around him, and for the following particularly nasty retort to a very relevant post indicating that Microsoft-branded laptops had the same issue and that the issue was really a native Windows driver:

Hi,

This thread is about a touchpad on a Dell computer, not a Surface.

If you have a problem with a Surface please post in the Surface Forums.

Rob - SpiritX

Thanks for nothing SpiritX! Thanks to all the others that kept on this issue until it was actually addressed. By Microsoft. I'd agree that there's more improvement to be had, but at least someone worked on it.
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